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La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
- Hospitality
- Fort Worth, TX
About this business
Location details
3346 Forest Hill Cir, Fort Worth, TX, 76140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never going back to that hotel Got my room thru hotels.com and la Quinta charged aside from the hotels app so I payed double
Business response:
Dear Jose,Thank you for sharing your experience. We apologize for the inconvenience you faced with the double charge. Please reach out to our management team or the third-party booking site so we can help resolve this issue as quickly as possible. We hope to welcome you again soon.Sincerely, Hotel Manager
If I could give 0 stars I would. We stayed there because of the indoor pool and jacuzzi that was broken. There was a hole under the carpet in the room in between the beds and my friends mom tripped at least 3 times. The AC was broken. We spoke to the manager via phone because he wasn’t there and he talked to us like we had a tail between our legs. He used foul language and hung up on us. The worst experience I have ever had!!
Business response:
Dear Dionne,We sincerely apologize for the issues you encountered during your stay. It is deeply concerning to hear about the condition of the room and the unprofessional behaviour of the manager. Please know that we take these matters seriously, and we will investigate the situation to ensure such experiences are not repeated. We strive to provide a positive and comfortable experience for all our guests, and we regret that we did not meet your expectations this time. We hope to welcome you again soon.Sincerely, General Mana... read more
There was bed bugs in our room,also had crumbs and hair under the chair cushion, this was not what I was expecting and the room number is 219 they switched us to a different room but it was literally next door from the room that has bedbugs
Business response:
Dear Casandra,We deeply regret the issues you encountered during your stay. This is not the standard of cleanliness and comfort we strive to provide. Our team is addressing this matter urgently to ensure a thorough inspection and resolution. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We hope to welcome you again soon.Sincerely, Hotel Manager
Business response:
Dear Melisa,Thanks for the stay, but I'm sad to see the 4 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is paramount to us. We hope to see you again soon.Sincerely, Hotel Manager
Elevator wasn’t working. The breakfast wasn’t the best, there was no comforter only bed sheets, and the air conditioning wasn’t working properly, and pillows were uncomfortable.
Business response:
Dear Guest,Thank you for your feedback. While we’re pleased you stayed with us, we’re sorry to hear about the issues with the elevator, breakfast quality, bedding, and air conditioning. Your comments help us improve, and we will address these concerns to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
Some good and some bad I picked this hotel as I had a long drive and have arthritis and it listed a warm spa in the pool room. When I went down it was'nt working and the pool area had leaves and dirt on the floor. The floor lamp was broken. The staff was pleasant but the maid was insistant we leave at 11. We were in the process of packing and I was stiff from the long drive. The price was very reasonable.
Business response:
Dear Joanne,Thank you for sharing your experience. We're glad you found our staff pleasant and appreciated the reasonable pricing. However, we sincerely apologize for the issues with the spa, the cleanliness of the pool area, the broken lamp, and the inconvenience caused during check-out. Your comfort is essential to us, and we’ll address these concerns promptly to provide a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
Had to be one of the worst breakfast I have experienced. Choices extremely limited. I could not even cut the sausage.
Business response:
Dear Robert,Thank you for sharing your feedback. We're sorry to hear that the breakfast did not meet your expectations, and we apologize for the limited choices and the quality of the sausage. We are continuously working to improve our offerings and will consider your comments as we make future adjustments. We hope to have the opportunity to provide a better experience during your next visit.Sincerely, Hotel Manager
The rooms are absolutely TOO DARK they need more lighting..
Business response:
Dear Samuel,Thank you for your feedback. We appreciate your input regarding the lighting in our rooms. We're sorry to hear that the lighting did not meet your expectations. We'll consider your comments as we look for ways to enhance the guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
Mold / cigarette smoke smell in the room. As soon as I walked in my allergies flared up. The lady was mad because I asked for another room. I feel like they wanted to just put me anywhere didn’t care about my concerns.
Business response:
Dear Derrick,We apologize for the issues you encountered with the room's odour and the response to your request for a different room. Your comfort and concerns are important to us, and we will address this with our team to ensure better service in the future. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
How is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX rated?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX has a 3.7 star rating with 2,133 reviews.
When is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX open?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX is closed now. It will open tomorrow at 12:00 p.m.