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La Quinta Inn & Suites Garland Harbor Point
- Hospitality
- Garland, TX
About this business
Location details
375 E Interstate 30, Garland, TX, 75043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Poor service, Hot Room. They cancelled my reservation because "I didn't answer my phone" the ONE time they called. The air was not working in our suite, and the front desk staff was extremely rude. They also only provide hand/body soap for one night and 3 towels for my family of 4 for 2 days. I love how spacious our suite was.
Business response:
Hello Wallace, We apologize for any inconvenience during your stay. Our team strives to ensure effective communication regarding reservations. We appreciate your feedback and will address your concerns internally. It's great to hear you enjoyed the spaciousness of your suite. Your comments are valuable for our ongoing efforts to improve our services.
Poor Night staff was rude. Beds were so uncomfortable. And the rooms were hot. You could turn the AC down and our room was never cool except maybe at night.
Business response:
Hello Patricia, We are sorry to hear about your experience. We strive to provide excellent customer service and will address your concerns with our team. We appreciate your feedback as it helps us improve our services for all guests.
Bad
Poor no house keeping on the weekends so we had to take our trash out and bring dirty towels to front desk to get clean ones
Business response:
Hello Lee, We apologize for any inconvenience caused during your stay. Your feedback is valuable to us and has been shared with our team for review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
Bad they have no house keeping on the weekends and you have to gather your own trash and towels to get clean ones. The breakfast is awful
Business response:
Hello Lee, We apologize for any inconvenience you experienced. We strive to ensure all guests have a comfortable stay. Your feedback will be shared with the team for improvement. Should you have further concerns, feel free to reach out to our management team for assistance.
Fair
Don’t do it The pool was closed management would adjust room price, but open the pool the day I left. The toilets would back up and only had one plunger for the WHOLE building absolutely nothing
Business response:
Hello Daniel, We appreciate your feedback regarding your recent stay. We regret the inconvenience you faced with the pool closure and maintenance issues. Guests' comfort is a priority for us, and we take your comments seriously for future improvements. We recommend reaching out to our management team directly for further assistance.
Bad
Frequently asked questions about La Quinta Inn & Suites Garland Harbor Point
How is La Quinta Inn & Suites Garland Harbor Point rated?
La Quinta Inn & Suites Garland Harbor Point has a 4 star rating with 2,425 reviews.
When is La Quinta Inn & Suites Garland Harbor Point open?
La Quinta Inn & Suites Garland Harbor Point is closed now. It will open at 12:00 p.m.