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La Quinta Inn & Suites Garland Harbor Point
- Hospitality
- Garland, TX
About this business
Location details
375 E Interstate 30, Garland, TX, 75043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The bed was hard and could feel the mattress springs, very painful sleeping Nice staff
Business response:
Hello Vickie, Thank you for sharing your feedback. We're pleased to hear that you found our staff nice, but we are sorry to learn about your discomfort with the bed. Your comments regarding the mattress will be taken into consideration as we continually assess our amenities. We appreciate you taking the time to inform us about your experience and wish you all the best in your future travels.
Very Poor Nasty bathrooms, poop literally on the floor, staff cannot explain why we were charged extra or refund it, dirty facilities. Comfy bed, good location.
Business response:
Hello Amber, Thank you for sharing your feedback. We are glad to hear you enjoyed the comfy bed and good location. Your concerns regarding the bathroom cleanliness and charges have been noted, and we encourage you to contact management directly to address these matters. We value your insights as they help us enhance our guest experience.
Disappointing How it's a non smoking room but if you.re a smoker have to go inside outside all the time to smoke a cigarette..but you come back inside of course the room is gonna smell like smoke when you got 3 smokers that DID SMOKE outside and not in the room The breakfast
Business response:
Hello Wisdom, Thank you for sharing your feedback. We strive to maintain a pleasant environment for all our guests, and your comments about the smoking policy and breakfast experience have been noted. We appreciate you bringing these matters to our attention, as they help us understand our guests' perspectives. Your input is invaluable, and we will continue to work on enhancing our guests' experiences.
Poor
Although they had a hot breakfast, it was not attended to very well there was only one flavor of coffee and it was terri The toilet seat did not fit the toilet properly (it was smaller )and the shampoo pump in the shower did not work It was close to Bass Pro shop and where I needed to stay
Business response:
Hello ronny, Thank you for your feedback regarding your recent stay. We’re glad to hear that the location suited your needs, being close to Bass Pro Shop. We appreciate your comments about the toilet seat and shampoo pump; these insights help us evaluate the amenities we offer and ensure a better experience for future guests. We hope to welcome you back for another stay in the future.
Fair Room smelled bad. Ants in the bathtub. Bed was very hard. Staff was friendly. Entrance/lobby was nice and smelled nice.
Business response:
Hello Maggie, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Fair The AC didn’t work and that was a struggle during the night the beds were hard and for a pregnant lady was super uncomfortable That’s it was close to the lake
Business response:
Hello David, Thank you for sharing your feedback. We appreciate your comments about the AC and the comfort of the beds, especially considering your situation. It's great to hear that you enjoyed the proximity to the lake, and we hope you found time to relax in that beautiful setting. Your insights will be noted as we continue to improve our guest experience in the future.
Fix the Wall-Mounted Thermostat Air conditioning could be better. The wall mounted thermostat was apparently inopperable, so the management returned the thermostatic control to the window AC. The bean counters won the argument over the engineers, and so controlling the room temperature is compromised. There was no guide for the TV channels. There are no closeby restaurants. Our room was spacious and mostly comfortable. Everything was clean and there were nice supplies of soap, coffee and tissues. The bed and the pillows were... read more
Business response:
Hello Michael, Thank you for sharing your feedback. We appreciate your comments regarding the air conditioning and the lack of a TV channel guide, as we strive to enhance our guest experience. It's encouraging to hear that you enjoyed the spaciousness, cleanliness, and comfort of your room, as well as the generous breakfast offerings. We value your input and hope your overall stay was pleasant despite the mentioned challenges. Thank you for taking the time to write your review and we wish you safe travels.
Our stay was less than satisfactory, unfortunately. It was loud. The rooms were warm and you couldnt adjust the thermostat. Easy access to I-30.
Business response:
Hello Kim, Thank you for your feedback regarding your recent stay. We appreciate your comments about the easy access to I-30, and we’re sorry to hear about the noise and room temperature issues you experienced. Your insights are valuable, and we will share them with our management team for review. We hope you had a safe journey home and consider staying with us again in the future.
Frequently asked questions about La Quinta Inn & Suites Garland Harbor Point
How is La Quinta Inn & Suites Garland Harbor Point rated?
La Quinta Inn & Suites Garland Harbor Point has a 4.1 star rating with 2,517 reviews.
When is La Quinta Inn & Suites Garland Harbor Point open?
La Quinta Inn & Suites Garland Harbor Point is closed now. It will open tomorrow at 12:00 p.m.