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La Quinta Inn & Suites Garland Harbor Point
- Hospitality
- Garland, TX
About this business
Location details
375 E Interstate 30, Garland, TX, 75043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never again. Smoking on property. 10 tobacco addicts standing outside the doors, sucking cigs! YUCK, the stink!!!! I was on t5he 1st floor, and there must have been a rodeo being held upstairs. Breakfast, meh. Sahid was very nice.
Business response:
Hello scott, Thank you for sharing your feedback regarding your recent stay. We're glad to hear that Sahid made a positive impression during your visit. We take all guest comments seriously and will ensure your concerns are shared with management to consider enhancing our guests' experience. We hope that you will give us another chance in the future to provide you with a more enjoyable stay.
Poor When I got to my room it wasn’t clean so I had to wait like 30 minutes for the housekeeping to come back and clean my room. This was at 9pm when I checked in.
Business response:
Hello Adanary, We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our team for further improvement. Thank you for bringing this to our attention.
I was double charged for my room and got the run around when tried to get it fixed. I was double charged for my room. I pd when I booked thru booking.com and then when I checked in she charged me again. I tried to explain what had happened but she couldn't comprehend anything. I called the hotel back after leaving to try and speak with someone and they kept telling me to contact booking.com. So I did, only to be told to contact hotel.
Business response:
Hello Massey, We're sorry to hear about your experience. We recommend reaching out to our management team for further assistance in resolving this matter effectively.
Poor
Never again. It had an order when u walked in. 2 employees behind desk checked us in. Lobby was in need of painting. All walls were missing paint. Front doors locked, elevator locked. Did not look very safe. We left and booked down the road. We wouldn’t even stay. It was horrible. Booking says 3 stars. I wouldn’t give it one.
Business response:
Hello Denise, Thank you for sharing your feedback with us. We regret to hear that your stay did not meet your expectations. We value your input and will address the areas you mentioned to ensure a pleasant experience for our guests in the future.
Fair Room AC was super loud, cracked bath room sink & when water was first turned on it came out black- also leak underneath the sink.
Business response:
Hello melanie, We appreciate you sharing your experience with us. We take all feedback seriously to improve our services for future guests. Your concerns have been noted, and we will address them promptly to enhance our guests' comfort and satisfaction.
Fair
Poor Property was not well maintained, outdated and had bugs. Staff was wonderful and the location is good.
Summary of My Stay: The hotel was too noisy, making it hard to relax. I wouldn’t recommend it. The biggest issue was the noise level. The rooms were extremely loud, with constant noise from cars locking, doors shutting, and people talking, making it difficult to relax. If the hotel improves its breakfast service and soundproofing, it could offer a much better guest experience. The hotel was clean and acceptable overall. The breakfast was decent but lacked variety and wasn’t replenished consistently. There was no milk availab... read more
Frequently asked questions about La Quinta Inn & Suites Garland Harbor Point
How is La Quinta Inn & Suites Garland Harbor Point rated?
La Quinta Inn & Suites Garland Harbor Point has a 4.1 star rating with 2,517 reviews.
When is La Quinta Inn & Suites Garland Harbor Point open?
La Quinta Inn & Suites Garland Harbor Point is closed now. It will open tomorrow at 12:00 p.m.