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La Quinta Inn & Suites Houston Bush IAH South
- Hospitality
- Houston, TX
About this business
Location details
15510 John F Kennedy Blvd, Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Will not be returning to this hotel ever again I left a small package at the hotel reception when I checked out. Upon returning from the trip, I stopped by the hotel reception to retrieve the package. The desk clerk did not locate the package. I emailed the hotel management informing them what happened. It's been 4 days and the hotel has not given me any answer. They have been negligent and have treated the subject in the worst way: ignoring it
The hotel did what we needed, a place to stay the night close to the airport I wasn't informed from the booking.com website that I needed to call to have the shuttle service pick us up from the airport. We thought they were on a cycle so we wasted 30+ minutes.
The pool was dirty Yes but the pool is dirty
Business response:
We try to stay on top of the leaves and debris when it is a windy or rainy day. I apologize for that.
Nul ! Accueil glacial.... chambre au rez de chaussé juste en face de la salle de gym, coté nord sans luminosité... vraiment pas agréable l'impression d'être dans une grotte... Chambre grande mais " froide" Personnel pas accueillant, je pense que l'équipe ne s'entend pas ! et ça se ressent pour la clientèle ! Le petit déjeuner est servi jusqu'à 9h00 en semaine, à 9H01 les machines sont déjà coupées ! Il n'y a rien autour de l'hôtel, voiture obligatoire. Heureusement mon séjour était d'une seule nuit ! à fuir pour moi ! Je n'a... read more
Business response:
Je suis désolé que vous étiez mécontents de votre séjour. Ce n'est pas l'expérience que nous voulons que nos invités aient.
Fair Slow wifi .. facilities are in need of renovation/updating
Business response:
We apologize for your inconvenience with the Wi-Fi.
Good place for a night sleep not an extended stay The beds were small, it would have been nice to have an option for at least queen size beds if not kings in the double room setting. The refrigerator and microwave were nice to have in the room however it looked like it was an afterthought didn’t match room or each other and quality was poor Ability to check in late after our flight landed
Business response:
I am sorry that you would have preferred bigger beds. We only offer full size beds in our double rooms to provide more floor space. The room you booked did not originally have a microwave or a fridge. We ordered some extra ones as a courtesy to the guests who did not book that room type yet requested one in their room. So, you were not charged for that amenity. I apologize for the confusion.
Okay
Arrived at 9:00 PM on a Monday night and there were no restaurants in the area.
Business response:
Actually, there is a 24 hour diner within a short walk on the other side of the hotel next to us. We also could have had the shuttle take you to one of the 10 eating places within a mile of the property. It may have been hard to see at night. I apologize that you were unaware.
The room was filthy
Business response:
I apologize that you had a negative impression of your room. I have shared this feedback with the housekeeping supervisor.
Frequently asked questions about La Quinta Inn & Suites Houston Bush IAH South
How is La Quinta Inn & Suites Houston Bush IAH South rated?
La Quinta Inn & Suites Houston Bush IAH South has a 3.6 star rating with 11,144 reviews.
When is La Quinta Inn & Suites Houston Bush IAH South open?
La Quinta Inn & Suites Houston Bush IAH South is closed now. It will open tomorrow at 12:00 p.m.