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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair I asked for two queens and got one king. They would not change it. I understand not changing out sheets, towels, etc, but not emptying trash cans or vacuuming up stuff or leaving coffee and clean coffee cups isn't cool. And not having extended breakfast hours on weekends sucks. Bed was comfortable
Business response:
I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.
I would never stay here again and would not recommend this hotel to anyone The bed was absolutely hard as a rock. The room smelled unclean and it was black stains on the sheets I didn't like anything about the room
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to sha... read more
Very Poor The beds wore not good at all... and we were there for 3 nights and it was bad... my back is hurting bad... The breakfast was good
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
Fair There were bugs in the room crawling on the ceiling. The staff was super nice
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Fair The room was 89 degrees when we arrived and took the whole night to cool off to 78 degrees when we left. Horrible night. Breakfast was ok.
Business response:
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.
Poor early morning, just about dawn, the a/c started cranking and making all kinds of loud noises, after fixing a piece of plastic that was hanging and the noise stopped, it started to reek like something was burning or on fire. we ended up shutting off the unit, and sleeping uncomfortably in the heat location convenience
Business response:
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.
Not a five star hotel but it worked out great for our visitation. Decent pricing. When we walked into the room, I noticed large size brown stains on the white bed cover. That was a complete turn off for us. I pulled the bed cover off the bed for the rest of our stay. Luckily, I brought blankets for our daughters. So, they used their blankets intead. Pillows are too big and hard. So maybe you can have both hard and soft pillows. Again, I always bring pillows on our trips to use during hotel stays. The head boards were dusty. ... read more
Bad
Bad
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,427 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.