This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Never again. The room was not very clean. I didnt use the dressers or end tables because there was old cigarette ashes all over inside. The sheets were stained the bathroom was kinda gross on the floor and the lamps in the room were busted. Parking is a nightmare. And the next morning when we woke up it was 9:01 am the cereals were still out so we got s small cupfor our 1 year old daughter to snack on and got yelled at by the lady up front. If you dont want people to get it then dont leave it out! Or atleast be nicer about i... read more
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations and we are sorry. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
Disappointing The hotel itself was nice and clean. The parking lot and I use the word lot loosely because every time we went outside there was a group of men working on vehicles. I didn't feel very safe in the parking lot so my husband was by my side at all times. Oh and the view sucked!! All we saw was the back side of the storage rooms and the guys working on the vehicles. Also whenever you would leave to go out they would have another car load waiting to pull into your spot. So, I have health issues & it would have been n... read more
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Bad Morning staff rude didn’t let my kids are mother in law eat breakfast and it was only 8:30 wouldn’t let them grab no cereal , room had used soap on the counter Stuff cool at night
Business response:
I’ve read your comments about your stay at La Quinta. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
Poor
Bad The staff Nothing
We couldn't swim after 9, the jacuzzi was brkn The air-condition, bathe room and beds They didn't serve breakfast
Business response:
I’ve received your review of La Quinta New Caney. Looks like we dropped the ball on meeting your expectations. Due to COVID-19 breakfast is only grab and go. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Fair
Very Good Eggs were dry, Sausage greasy Did not provide for diabetics
Business response:
Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. Will make sure we do better on our breakfast araa. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.
Great hotel, bad neighbors The people above us were very loud stomping jumping on the beds and jumping off of the beds . They finally went out for the evening but when they came back at 2:20 AM they started stomping and jumping on beds all over again. I called the front desk twice on them they went up there to check and no one would come to the door. Always stay here when visiting my family. Nice, clean rooms. Friendly staff.
Business response:
Dear Guest: I’ve received your review of La Quinta New Caney. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely GM
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,456 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.