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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Good A different way to keep up with cash deposit money. Apparently they couldn't find mine the next morning and refunded it from drawer and said if they didn't find it they would debit my card. I should hope they don't debit my card before looking at cameral footage because I handed the cash to the front desk clerk and he paperclipped it and put it somewhere. Location was great and will be better when road construction is complete. Breakfast looked good even though I didn't eat anything.
Business response:
Dear Guest: I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely GM
Be more patience with housekeeping Lady not to be rest in there job. Same breakfast every mornings That when I called front desk if they can send someone from house keeping if they can change my sheet they didn’t bother saying no. I told them (why) and they normally they don’t change in till every third day
Business response:
Dear Guest: I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely GM
Uncomfortable The comforter is so uncomfortable and thin, bed was so sooo hard. I woke up from the ac being so cold and the pillows are like little squares. The shower.
Business response:
Dear Guest: I apologize for your experience. Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Sincerely, GM
Poor The bed was hard as a rock, we didn't sleep well. Not much in the way of breakfast. They could have had more fruit and add yogurt to their breakfast. I've stayed in other La Quinta hotels that had more variety of foods and comfortable beds and friendlier staff.
Business response:
Dear Guest: I’ve received your review of La Quinta, Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely , GM
Not your typical La Quinta hotel. The room floor was cracked. Room felt slanted or nearly caving in. The pillows and bed were hard and stiff. The furniture made squeaky noises. Walls were literally paper thin and there was dog urine odor all through the hotel. It was close to the area we needed to visit.
Business response:
Dear Guest: I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, GM
Fair
Okay
Fair Hice reservación de 4 habitaciones con 2 camas, al extender la reservación por una noche más, la cambiaron completa, quedando todos en habitaciones con 1 cama excepto 1. Se intentó cambiar de hotel pero informaron que cobrarían todo completo.
Fair The bathtub didn't hold water to take a bath, the carpet was sticky with gum and kids were running around playing with all the breakfast food
Business response:
Dear Guest: Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations. Sincerely, GM
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,427 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open tomorrow at 12:00 p.m.