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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
nervous to book again because what if I have other items missing the cleaning staff going into my room acting like they knocked and didn’t and went in while I was there and said nobody opened the door so they thought I wasn’t in there when I originally had booked the room for two night as well as having items missing after our stay and only noticed them missing a couple days after I unpacked my bags
We will not be staying here again unless it is renovated heavily. We have stayed in several La Quinta locations, but this was our least favorite. The floors were damp, the carpet was bubbled up in some places, the furniture was sparse and arranged strangely in my opinion, and the couch was sunken in and far less than appealing. I didn’t sit on it at all. There were exposed extension cords, the mattress was very uncomfortable, the A/C unit was so far across the room is barely reached us and when it did we froze. the bedding w... read more
Fair
Never again. The room was not very clean. I didnt use the dressers or end tables because there was old cigarette ashes all over inside. The sheets were stained the bathroom was kinda gross on the floor and the lamps in the room were busted. Parking is a nightmare. And the next morning when we woke up it was 9:01 am the cereals were still out so we got s small cupfor our 1 year old daughter to snack on and got yelled at by the lady up front. If you dont want people to get it then dont leave it out! Or atleast be nicer about i... read more
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations and we are sorry. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
Disappointing The hotel itself was nice and clean. The parking lot and I use the word lot loosely because every time we went outside there was a group of men working on vehicles. I didn't feel very safe in the parking lot so my husband was by my side at all times. Oh and the view sucked!! All we saw was the back side of the storage rooms and the guys working on the vehicles. Also whenever you would leave to go out they would have another car load waiting to pull into your spot. So, I have health issues & it would have been n... read more
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Bad Morning staff rude didn’t let my kids are mother in law eat breakfast and it was only 8:30 wouldn’t let them grab no cereal , room had used soap on the counter Stuff cool at night
Business response:
I’ve read your comments about your stay at La Quinta. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.
Poor
Bad The staff Nothing
We couldn't swim after 9, the jacuzzi was brkn The air-condition, bathe room and beds They didn't serve breakfast
Business response:
I’ve received your review of La Quinta New Caney. Looks like we dropped the ball on meeting your expectations. Due to COVID-19 breakfast is only grab and go. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation.
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,427 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.