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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Bad bad bad !!! Huntsville need to be tore down and your booking is super bad. I spent a lot of money on your hotel this trip and it was not worth it ,I will be looking for better hotel from now on . miss use me and other flooded folks in houston area . the over charge wow !!! I will be reporting this to all the right authoritys when I get home !!! Had my check in for my extended stay on sept. 23Th they had it for the 24th wrong date , say they over book and if I wanted to stay another night I had to give up my two queen bed... read more
Business response:
Dear Guest: I’ve received your review of La Quinta . Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, GM
Bad service The service was terrible. When we needed blankets, we had to come get them ourselves. They made us change rooms the second night, and we had to move the crib upstairs ourselves. I paid more for this hotel than I would've at a fancier hotel, but chose this one because a family member was staying here. Never again!
Business response:
Thank you for your feedback, Looks like we dropped the ball on meeting your expectations. This is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. We apologize for any inconvenience.
This place has bedbugs stay away from this hotel I did not like the fact that there were bedbugs and I ask to get a Refun and I was told they wouldn't charge my card but they did that to me is really bad
Business response:
Thank you for your feedback. We apologize about the bugs in your rooms, we will definitely take care of this problem by calling our pest control guy from Ecolab and they will take care of the problem in that room. we apologize for any inconvenience.
Disappointing
Way overrated Walls as thin as papers, all doors slam very loud. Wrong google maps indications to get here via 99, the street in front of the hotel is miss placed. Staff had no knowledge about the tools on the freeway right next to the hotel. A/C unit is very loud, a window unit, no central A/C. Called the staff some days before to ask about the 2 different room options I could book, they told me the exact opposite of what I found there. They told me deluxe was the large room, I booked it. When I get there I get the smaller ... read more
Sad US FLAG bed too hard US FLAG flying all tattered and torn We told them and they did nothing about it It needs to be taken down price of my stay
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,427 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open tomorrow at 12:00 p.m.