This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not again Hotel smelled bad. Humidifiers in halls. Hotel warm with no air flow. Room was 78 - had to change rooms to sleep. AC was not broken, made set temp in room to 78. If we hadn’t arrived so late we wouldn’t have stayed. New room - the phone did not work. No wifi password given at check in.
Business response:
Dear Guest: I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely GM
Ok Was told that I couldn't park my 10 ft trailer in parking lot. No
Place to sleep Smelled like mold. The curtains were not black out curtains and had lights outside windows. Thermostat didn’t control room temperature. Beds were fair at best. Easy to get to location and price.
Discount Breakfast could have been better!!! I woke up to a massive area of mold between light and fire alarm on ceiling. I told clerk at check out she just said the maintenance wasn’t doing their job I think she should have offered a discount of some sort but she didn’t!!! Room was ok
Business response:
Dear Guest: I appreciate you taking the time to tell us about your experience at La Quinta. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely GM
Disappointed! The hotel smelled from the moment we walked through the door. Had a strong mildew smell. Light was out in the bathroom. Air conditioner didn't cool properly and was falling part at the control panel and the base of it. Appeared as if someone had kicked or hit the unit. The bed was very soft!
Very Poor They didn't give me my AAA discount Not a thing
Business response:
Dear Guest: I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Booking.com did not give you your AAA discount. If you book with us, you would have got the AAA discount. Sincerely GM
Good A different way to keep up with cash deposit money. Apparently they couldn't find mine the next morning and refunded it from drawer and said if they didn't find it they would debit my card. I should hope they don't debit my card before looking at cameral footage because I handed the cash to the front desk clerk and he paperclipped it and put it somewhere. Location was great and will be better when road construction is complete. Breakfast looked good even though I didn't eat anything.
Business response:
Dear Guest: I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely GM
Be more patience with housekeeping Lady not to be rest in there job. Same breakfast every mornings That when I called front desk if they can send someone from house keeping if they can change my sheet they didn’t bother saying no. I told them (why) and they normally they don’t change in till every third day
Business response:
Dear Guest: I appreciate you taking the time to tell us about your experience at La Quinta New Caney. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon. Sincerely GM
Uncomfortable The comforter is so uncomfortable and thin, bed was so sooo hard. I woke up from the ac being so cold and the pillows are like little squares. The shower.
Business response:
Dear Guest: I apologize for your experience. Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Sincerely, GM
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,456 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.