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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair There were bugs in the room crawling on the ceiling. The staff was super nice
Business response:
I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Fair The room was 89 degrees when we arrived and took the whole night to cool off to 78 degrees when we left. Horrible night. Breakfast was ok.
Business response:
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.
Poor early morning, just about dawn, the a/c started cranking and making all kinds of loud noises, after fixing a piece of plastic that was hanging and the noise stopped, it started to reek like something was burning or on fire. we ended up shutting off the unit, and sleeping uncomfortably in the heat location convenience
Business response:
I’ve read your comments about your stay at La Quinta New Caney. WOW – not the type of experience we want you to have! Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you.
Not a five star hotel but it worked out great for our visitation. Decent pricing. When we walked into the room, I noticed large size brown stains on the white bed cover. That was a complete turn off for us. I pulled the bed cover off the bed for the rest of our stay. Luckily, I brought blankets for our daughters. So, they used their blankets intead. Pillows are too big and hard. So maybe you can have both hard and soft pillows. Again, I always bring pillows on our trips to use during hotel stays. The head boards were dusty. ... read more
Bad
Bad
nervous to book again because what if I have other items missing the cleaning staff going into my room acting like they knocked and didn’t and went in while I was there and said nobody opened the door so they thought I wasn’t in there when I originally had booked the room for two night as well as having items missing after our stay and only noticed them missing a couple days after I unpacked my bags
We will not be staying here again unless it is renovated heavily. We have stayed in several La Quinta locations, but this was our least favorite. The floors were damp, the carpet was bubbled up in some places, the furniture was sparse and arranged strangely in my opinion, and the couch was sunken in and far less than appealing. I didn’t sit on it at all. There were exposed extension cords, the mattress was very uncomfortable, the A/C unit was so far across the room is barely reached us and when it did we froze. the bedding w... read more
Fair
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,456 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.