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La Quinta Inn & Suites Houston New Caney
- Hospitality
- New Caney, TX
About this business
Location details
22025 US-59, New Caney, TX, 77357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor The bed was hard as a rock, we didn't sleep well. Not much in the way of breakfast. They could have had more fruit and add yogurt to their breakfast. I've stayed in other La Quinta hotels that had more variety of foods and comfortable beds and friendlier staff.
Business response:
Dear Guest: I’ve received your review of La Quinta, Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely , GM
Not your typical La Quinta hotel. The room floor was cracked. Room felt slanted or nearly caving in. The pillows and bed were hard and stiff. The furniture made squeaky noises. Walls were literally paper thin and there was dog urine odor all through the hotel. It was close to the area we needed to visit.
Business response:
Dear Guest: I’ve received your review of La Quinta. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, GM
Fair
Okay
Fair Hice reservación de 4 habitaciones con 2 camas, al extender la reservación por una noche más, la cambiaron completa, quedando todos en habitaciones con 1 cama excepto 1. Se intentó cambiar de hotel pero informaron que cobrarían todo completo.
Fair The bathtub didn't hold water to take a bath, the carpet was sticky with gum and kids were running around playing with all the breakfast food
Business response:
Dear Guest: Thanks for taking the time to write about your experiences at our New Caney La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations. Sincerely, GM
Fair
Bad bad bad !!! Huntsville need to be tore down and your booking is super bad. I spent a lot of money on your hotel this trip and it was not worth it ,I will be looking for better hotel from now on . miss use me and other flooded folks in houston area . the over charge wow !!! I will be reporting this to all the right authoritys when I get home !!! Had my check in for my extended stay on sept. 23Th they had it for the 24th wrong date , say they over book and if I wanted to stay another night I had to give up my two queen bed... read more
Business response:
Dear Guest: I’ve received your review of La Quinta . Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, GM
Bad service The service was terrible. When we needed blankets, we had to come get them ourselves. They made us change rooms the second night, and we had to move the crib upstairs ourselves. I paid more for this hotel than I would've at a fancier hotel, but chose this one because a family member was staying here. Never again!
Business response:
Thank you for your feedback, Looks like we dropped the ball on meeting your expectations. This is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. We apologize for any inconvenience.
Frequently asked questions about La Quinta Inn & Suites Houston New Caney
How is La Quinta Inn & Suites Houston New Caney rated?
La Quinta Inn & Suites Houston New Caney has a 4.3 star rating with 1,456 reviews.
When is La Quinta Inn & Suites Houston New Caney open?
La Quinta Inn & Suites Houston New Caney is closed now. It will open at 12:00 p.m.