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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hotel was comfortable and functional but had noticeable wear and elevator was not working. Also had dogs barking for hours somewhere on our floor.
Business response:
Hi Mike,Thank you for sharing your feedback. We are pleased to hear that you found our hotel comfortable and functional. We take the matters you mentioned seriously and are working to resolve the elevator issue as quickly as possible to avoid any future disruptions. Additionally, we will address the noise concern to ensure a more peaceful environment for all our guests. We appreciate your understanding and patience, and we are committed to making improvements based on your feedback. We value your patronage and hope you will ... read more
Business response:
Hi Timoteo,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
Business response:
Hi Valerie.We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
Business response:
Hi Henrietta,Thank you so much for awarding us a perfect rating! We are absolutely thrilled to hear that your experience was outstanding. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations in every aspect. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
Elevator didn’t work,dirty floors,side door didn’t open from the outside.
Business response:
Hi Agapito,Thank you for bringing these concerns to our attention. These issues do not reflect our standards, and we are working closely with our maintenance and housekeeping teams to address them promptly. Your feedback is essential as we strive to improve, and we hope to have the opportunity to offer you a better experience in the future.
Lovely Lovely! Thanks a lot!!
Business response:
Hello Guest,Thank you for your wonderful feedback! We're so glad to hear that you had a lovely stay with us. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. Thank you once again for choosing our hotel, and we look forward to welcoming you back soon for another fantastic stay.
Go the Extra Mile The staff went the extra mile. I accidently left my ipad there as it had fallen behind the headboard. I called the hotel receptionist. She immediately went up and got the ipad and then mailed it to me! Thank you.
Business response:
Hi Thomas,Thank you so much for sharing your experience! We're thrilled to hear that our staff went the extra mile to assist you in retrieving your iPad. It’s wonderful to know that the receptionist acted quickly and helped you get it back safely. Providing excellent customer service is a top priority for us, and we’re glad we could make your experience a positive one, even after your departure. Thank you for choosing our hotel, and we hope to welcome you back for another stay in the future!
The elevator was out of service but they did have someone to help you with your bags if needed. The room smelled really musty while we were there. I had to go buy some air freshener to spray in the room. One day when returning from our outing there was a man sleeping in the stairwell on the second floor. They did replace the towels daily and fix the beds. The breakfast was decent but pretty basic.
Business response:
Hi Laura,Thank you for taking the time to share your experience with us. Our housekeeping team is reviewing protocols to ensure a consistently fresh atmosphere in each room. Additionally, we’re working closely with our maintenance and security teams to enhance the guest experience and provide a safe, welcoming environment.We're pleased to know that our team was able to assist with your luggage and that you found our daily towel service and breakfast satisfactory. Your feedback is invaluable, and we hope to welcome you back f... read more
The elevator didn't work. They put me on the first floor so I was happy I didn't have to use the stairs.
Business response:
Hi Rhonda,Thank you for sharing your experience with us! I’m glad to hear that you were accommodated on the first floor and didn't have to deal with the stairs. We aim to provide a comfortable experience for all our guests, and I appreciate your understanding regarding the elevator issue. Thank you for your feedback, and we hope to welcome you back for a more seamless experience in the future!
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,821 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.