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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Won’t be back Hotel is run by very young people......I had called ahead to make sure we could get in by 2 as we were going to a wedding....we arrived at 2... went to the room and our cards wouldn’t work....they couldn’t get them to work... so they sent us to room #2.... when we walked it reeked of dog odor....so we declined that room and went on to room #3 which wasn’t ready even though by then it was passed the 3 o’clock check in....in the second room the hair dryer had been ripped off the wall
Overpriced Dump Arrival to hotel, which is inconveniently located on the service road and has no access from any side street, to 3 guys smoking pot in the parking lot. Check-In was uneventful but clerk not overly helpful. I paid $180 for a room with a ripped chair, mildew smell in closet, uneven paint color in bathroom, toilet that doesn't flush, TV the size of a computer monitor - when I spoke to the clerk about the condition, he didn't seem overly concerned or offer to change room.
Business response:
I’ve received your review of La Quinta Kyle. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Air conditioner did not work and was so loud I could hardly sleep. It needed to be replaced not serviced. There were huge water spots on the ceiling, not repaired.
Business response:
Thank you for taking the time to review our hotel Laquinta Kyle. We have replaced to Ac issue and currently working on the water spots. We do hope you come back and see us to see the improvements we have made.
The bed had a crater in the center. Spoke to front desk. Said they would fix. The carpets in the hotel are extremely filthy.
Business response:
Thanks for taking the time to write about your experiences at our Kyle La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.
We stayed 5 nights, we had to ask for the right amount of towels every night. Their excuse was people were stealing them. They did not change the sheets when the bed was made. I know this because my son’s ear bled. When I told the front desk they gave us sheets, but didn’t bother to change the bed. We told them on the first day that 2 lights were flickering and we had to unscrew them, they never fixed them. I will never stay here again!
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our entire staff to ensure we avoid these types of situations in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kyle.
All Star Staff, Sleepless Night We frequently use La Quinta because of the quality of our stay, and because our dog is welcomed. While the staff was friendly and helpful- 5 stars to them- our original room had an entire wall of outlets out, so no working tv, lamp, microwave or fridge. We were transferred to another room, but the bed was just as rock hard, the pillows just as stiff, and the walls just as paper thin. Wonderful staff, but not a comfortable night’s sleep.
This was the worst experience ever dealing with a hotel the staff is the absolute rudest if ever seen I will never stay here or at any affiliated hotel!!
Charges for non bookings Didn't know you would get charged for browsing. Come to look at my bank statement and I got charges. Never even got emails about a booking or any other information. So not sure how I booked anything with no receipts or other type of notifications.. Horrible. I'm not dumb. I know the rules of hotels reservations.
Business response:
Dear Valued Guest, Thank you for taking the time to express your concerns regarding the experience that you encountered. We are very sorry that you had such a negative experience and will be forwarding your feedback to the hotel management team to be reviewed. Please do not hesitate to contact the hotel directly should you wish to discuss the issues further. Respectfully, Diana - LQ Customer Care
August 11,2016 TxSt visit. First of all we were given the wrong room. When I confronted the front desk she tried to make I it sound like she was right. Back downstairs we went and I had to pull up my reservations to prove I was right. Once given then correct room there were only 3 towels for 5 people. I called for more towels and was told it would be 40 minutes bc someone left the towels in the washer. Never been told that before! Shower handle was not working properly. Bed pillows were awful. Curtains in room were broken so... read more
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.