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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was very dirty
New paint but run down. Door to room had loose hinges and had to physically lift up door to close. Exhaust vent in bathroom didn't work. Might wait until the renovations are finished.
Business response:
Thank you for your review. We are making changes, and not all items have been completed. Once the outside is done, then they will work improvements on the inside. We hope you will visit again,
Heavy construction on the hotel that was not listed on website. I had no idea how to get in the building as the entrance was taped iff. Lobby floor was covered in plastic that was a safety issue. No breakfast or coffee was offered but was advertised on website. Room was clean but AC was very musty smelling.
Check in lady (Kati?) was rude. Made me feel like I was a burden. Asked to get receipt & rudely said I would get at checkout. Had to ask to know how much I was even charged. Pool was gross. Hallways look like haven’t been vacuumed in weeks. Room smelled weird. Need to make more effort with cleanliness. Chair in room had spot on it.
Not Friendly Lady at the front desk was awful to deal with.
Business response:
Thank you for the review. Have a great day
Front desk person was not very personable. Hallway smelled of smoke. Room was not very clean. We were also given the wrong time that breakfast would be served. Overall experience was not great. Would not stay here again.
Business response:
Thank you for taking the time to let us know of your stay. You gave some good information and we will speak with the correct departments and move forward. We will work more with the front desk person . I hope in the future you will change your mind and give the property another chance. Have a great day,
paper thin walls, heard TV next door all night. would not stay at this hotel again.
Our refrigerator didn’t work, so the food we put in it went bad. The shower had two choices. Jet or drip. If you didn’t want jet, you had to stand up against the wall to get under the water since there was no pressure. The ice machine outside our room made a horrible noise all night long but we didn’t ask to move because the other end of the hall had the elevator which dinged loudly every time it opened. When I told the front desk upon leaving, all she did was make a note. No apology. Nothing.
Business response:
Thank you for taking the time to leave a review. This not what we like to see. I will look into the shower and get that corrected. I know the ice machine will kick in hard from the compressor, but again, let me have someone look at it. This not how we would like our guest to feel. If you come back to the area, please let me know and we will work on a better stay. Have a great day
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.