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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
King mattress was near end of life - hard metal edge on mattress and dips in middle. Free breakfast was sad - there was a long hair hanging out of the ham covered container, showed worker, he removed hair then poured fresh ham on top of the old. Cabinet wit pastries, bread, muffins, etc - had 1 heel dark bread, 1 white slice 1/2 muffin. Front desk professional, advised chair broken in room they said they would assemble and bring another up - never did. This place has been much better.
Business response:
Thank you for your feedback. Everything will be looked into and fixed, staff will be notified and corrections will be made. Thank you again for this feedback
When we arrived the check in was not to long. On our way to our room I noticed that the facility was in need of a lot or repair and cleaning. The lobby area looks like it has been redone recently but the remainder of the hotel was in poor repair and quite dirty. Once we where in our room my wife adjusted the air conditioner and it started blowing out a very foul smell. It smelled like something electrical had burn. I called the front desk they came up and smelled the room and agreed to give us another room however they did n... read more
Business response:
We are so sorry to hear of this during your stay. We have had a few bumps in the road, but have over come them and should start seeing a big change in the hotel. We have a new maint team and all concerns will be addressed with them. We hope that in time you will come back and see the changes. Have a great day?
The fitness facility was inadequate. The door to get in was broken. Once we were able to get in, it was disappointing. The pool was green and brown so we weren’t able to swim
Business response:
Thank you for this great feedback. We have address the pool issue. As for the fitness facility - yes, its small but you still should be able to get a nice workout in. We hope that you will give the property another chance, to see that we do listen to our guest and improve each day. Have a great day
Very small sign at the road and we missed it the entrance the first time going by. We did get charged by Expedia and we have been charged by La Quinta, is that normal? I know both are pending, I just needed to know.
Business response:
We would like to speak with you regarding this issue. Please call the hotel so that we can fix this 512-295-5599.
Business response:
Could you please give us a call at the hotel 512-295-5599 so that we can discuss what the issue was during your stay?
The hotel was nice but the odor in the halls were awful. Carpet in halls were dirty.
Business response:
Hello, we want to thank you for your comments. We're extremely sorry to hear about your experience, and not meeting your service expectations. We want to address all your concerns and see that something like this never happens again. Hope you will give us a chance to make things right.
Waited until after we had checked in and unloaded all luggage to let us know the elevator is out. The pet friendly hotel with carpet in the stairwell smelled of urine. One dog in particular barked all night and the laundry facility had one washer and dryer.
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I apologize about the elevator, we had a quick power outage that set off the fire alarm and it shuts down the elevator. We got it back up and running as soon as we can. I will address with staff on procedures when that type of stuff happens. I have shared your feedback with our entire staff to ensure we avoid these types of ... read more
Dirty and stained Dogs everywhere Room was super dark
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our entire staff to ensure we avoid these types of situations in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kyle.
I didn't like the fact that the bathtub was dirty and we had to clean it prior to using. We had to call for a hairdryer! The hot tub was gross and when tried to use hot tub there were young adults drinking beer and making out. We left because i have 2 young girls!
Business response:
Thank you for your recent stay at LaQuinta Kyle! I am disappointed to learn that your room was not up to standards. I truly appreciate you bringing this to our attention. We will address this with our hotel team. The happiness of our guests and our team members is our TOP priority and we will work swiftly to resolve this. I hope you will give us another opportunity to provide you with a great stay experience the next time your travels bring you to Kyle, TX.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.