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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Front desk person was not very personable. Hallway smelled of smoke. Room was not very clean. We were also given the wrong time that breakfast would be served. Overall experience was not great. Would not stay here again.
Business response:
Thank you for taking the time to let us know of your stay. You gave some good information and we will speak with the correct departments and move forward. We will work more with the front desk person . I hope in the future you will change your mind and give the property another chance. Have a great day,
paper thin walls, heard TV next door all night. would not stay at this hotel again.
Our refrigerator didn’t work, so the food we put in it went bad. The shower had two choices. Jet or drip. If you didn’t want jet, you had to stand up against the wall to get under the water since there was no pressure. The ice machine outside our room made a horrible noise all night long but we didn’t ask to move because the other end of the hall had the elevator which dinged loudly every time it opened. When I told the front desk upon leaving, all she did was make a note. No apology. Nothing.
Business response:
Thank you for taking the time to leave a review. This not what we like to see. I will look into the shower and get that corrected. I know the ice machine will kick in hard from the compressor, but again, let me have someone look at it. This not how we would like our guest to feel. If you come back to the area, please let me know and we will work on a better stay. Have a great day
King mattress was near end of life - hard metal edge on mattress and dips in middle. Free breakfast was sad - there was a long hair hanging out of the ham covered container, showed worker, he removed hair then poured fresh ham on top of the old. Cabinet wit pastries, bread, muffins, etc - had 1 heel dark bread, 1 white slice 1/2 muffin. Front desk professional, advised chair broken in room they said they would assemble and bring another up - never did. This place has been much better.
Business response:
Thank you for your feedback. Everything will be looked into and fixed, staff will be notified and corrections will be made. Thank you again for this feedback
When we arrived the check in was not to long. On our way to our room I noticed that the facility was in need of a lot or repair and cleaning. The lobby area looks like it has been redone recently but the remainder of the hotel was in poor repair and quite dirty. Once we where in our room my wife adjusted the air conditioner and it started blowing out a very foul smell. It smelled like something electrical had burn. I called the front desk they came up and smelled the room and agreed to give us another room however they did n... read more
Business response:
We are so sorry to hear of this during your stay. We have had a few bumps in the road, but have over come them and should start seeing a big change in the hotel. We have a new maint team and all concerns will be addressed with them. We hope that in time you will come back and see the changes. Have a great day?
The fitness facility was inadequate. The door to get in was broken. Once we were able to get in, it was disappointing. The pool was green and brown so we weren’t able to swim
Business response:
Thank you for this great feedback. We have address the pool issue. As for the fitness facility - yes, its small but you still should be able to get a nice workout in. We hope that you will give the property another chance, to see that we do listen to our guest and improve each day. Have a great day
Very small sign at the road and we missed it the entrance the first time going by. We did get charged by Expedia and we have been charged by La Quinta, is that normal? I know both are pending, I just needed to know.
Business response:
We would like to speak with you regarding this issue. Please call the hotel so that we can fix this 512-295-5599.
Business response:
Could you please give us a call at the hotel 512-295-5599 so that we can discuss what the issue was during your stay?
The hotel was nice but the odor in the halls were awful. Carpet in halls were dirty.
Business response:
Hello, we want to thank you for your comments. We're extremely sorry to hear about your experience, and not meeting your service expectations. We want to address all your concerns and see that something like this never happens again. Hope you will give us a chance to make things right.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.