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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Waited until after we had checked in and unloaded all luggage to let us know the elevator is out. The pet friendly hotel with carpet in the stairwell smelled of urine. One dog in particular barked all night and the laundry facility had one washer and dryer.
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I apologize about the elevator, we had a quick power outage that set off the fire alarm and it shuts down the elevator. We got it back up and running as soon as we can. I will address with staff on procedures when that type of stuff happens. I have shared your feedback with our entire staff to ensure we avoid these types of ... read more
Dirty and stained Dogs everywhere Room was super dark
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our entire staff to ensure we avoid these types of situations in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kyle.
I didn't like the fact that the bathtub was dirty and we had to clean it prior to using. We had to call for a hairdryer! The hot tub was gross and when tried to use hot tub there were young adults drinking beer and making out. We left because i have 2 young girls!
Business response:
Thank you for your recent stay at LaQuinta Kyle! I am disappointed to learn that your room was not up to standards. I truly appreciate you bringing this to our attention. We will address this with our hotel team. The happiness of our guests and our team members is our TOP priority and we will work swiftly to resolve this. I hope you will give us another opportunity to provide you with a great stay experience the next time your travels bring you to Kyle, TX.
Won’t be back Hotel is run by very young people......I had called ahead to make sure we could get in by 2 as we were going to a wedding....we arrived at 2... went to the room and our cards wouldn’t work....they couldn’t get them to work... so they sent us to room #2.... when we walked it reeked of dog odor....so we declined that room and went on to room #3 which wasn’t ready even though by then it was passed the 3 o’clock check in....in the second room the hair dryer had been ripped off the wall
Overpriced Dump Arrival to hotel, which is inconveniently located on the service road and has no access from any side street, to 3 guys smoking pot in the parking lot. Check-In was uneventful but clerk not overly helpful. I paid $180 for a room with a ripped chair, mildew smell in closet, uneven paint color in bathroom, toilet that doesn't flush, TV the size of a computer monitor - when I spoke to the clerk about the condition, he didn't seem overly concerned or offer to change room.
Business response:
I’ve received your review of La Quinta Kyle. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again.
Air conditioner did not work and was so loud I could hardly sleep. It needed to be replaced not serviced. There were huge water spots on the ceiling, not repaired.
Business response:
Thank you for taking the time to review our hotel Laquinta Kyle. We have replaced to Ac issue and currently working on the water spots. We do hope you come back and see us to see the improvements we have made.
The bed had a crater in the center. Spoke to front desk. Said they would fix. The carpets in the hotel are extremely filthy.
Business response:
Thanks for taking the time to write about your experiences at our Kyle La Quinta. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn and Suites as your choice for lodging accommodations.
We stayed 5 nights, we had to ask for the right amount of towels every night. Their excuse was people were stealing them. They did not change the sheets when the bed was made. I know this because my son’s ear bled. When I told the front desk they gave us sheets, but didn’t bother to change the bed. We told them on the first day that 2 lights were flickering and we had to unscrew them, they never fixed them. I will never stay here again!
Business response:
Thank you for taking the time to write a review regarding your recent stay at Laquinta Inn Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our entire staff to ensure we avoid these types of situations in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kyle.
All Star Staff, Sleepless Night We frequently use La Quinta because of the quality of our stay, and because our dog is welcomed. While the staff was friendly and helpful- 5 stars to them- our original room had an entire wall of outlets out, so no working tv, lamp, microwave or fridge. We were transferred to another room, but the bed was just as rock hard, the pillows just as stiff, and the walls just as paper thin. Wonderful staff, but not a comfortable night’s sleep.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.