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La Quinta Inn & Suites Marble Falls
- Hospitality
- Marble Falls, TX
About this business
Location details
501 Hwy 2147 West, Marble Falls, TX, 78654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Frustrating-uncomfortable sofa sleeper, cut short our vacation, payed for a night we didn't use Sofa sleeper - bolts missing on the fold-out bed that left it at an angle , VERY uncomfortable mattress as well - we mentioned these things to staff twice but all they could give us was extra pillows and mattress pads or smaller room with 2 queens with no view. We ended up checking out a day early at 5pm when we decided to give up on the comfort & had to pay for that night. That part was frustrating - both cutting short the vacati... read more
Business response:
Dear Jeanne, I am saddened to hear of your discomfort, thank you for bringing your concern to my attention. I have asked the manager to replace the sofa right away. I am pleased that the remainder of your stay was enjoyable; I hope you will give us the opportunity to redeem ourselves during your next trip to the area.
So disappointed ! First floor level. Staff was indifferent. Price was way too high for this room. Complimentary breakfast .
Business response:
Thank you for taking the time to share your experience; I am sorry that we failed to meet your expectations. In the future, please request an upper floor room when making your reservation and, preferably, call the hotel directly for information on the various types of rooms that we have. We hope to see you again.
Will not stay there again due to poor customer service We spent two nights. Had No HOT water for shower Saturday Evening when we return to our room after being with family all day! The lady at the front deck came to check, was very rude!!! VERY! We only received $15 credit the on check out when I complained again! Very poor compensation for the price of the rooms! She had very poor people and customer service skills! Very disappointed at the lack of hot water, but especially the rudeness! Location was great! Room was nice an... read more
Business response:
Dear Becky, Thank you for taking the time to share your experience of the La Quinta hotel in Marble Falls. I am deeply saddened to learn of your displeasure with the service provided by my staff, we take great pride in providing top notch service so this is particularly troublesome. Please rest assured that your concern will be addressed and the necessary steps will be taken to prevent similar instances in the future. As for the hot water I am a little puzzled since this is the only complaint that we received that evening wh... read more
Good one staff member was rude. needed towels for shower because we used others for our swim and he was yelling at me not to touch the towels in the cart breakfast and location were great
Business response:
Thank you for sharing your experience Heather; I apologize for the housekeepers behavior and assure you that the matter will be addressed with him. I am glad that your stay was otherwise enjoyable and we hope to see you again during your next visit to the area.
Poor I asked to be placed in a quite room. I had both next door room making a lot of noise. The pillows were very uncomfortable. The staff didn't bring towels and toilet paper. The cleaning staff entered my room without knocking on the door I like that I could enter through the back of the parking garage all though it wasn't a parking garage.
Business response:
Dear Claudia, Thank you for taking the time to share your experience; I am terribly saddened to hear that you encountered several problems and will address them each staff member responsible. Please bear in mind that you stayed with us during Spring Break and this may be the reason for the excessive noise. However, in the future, if you have any concerns at all please contact the front desk and they will do their best to address your issue. Pillows are a very personal choice, you may be surprised to learn that we actually se... read more
Because of dog crap everywhere outside and smell in the hallway as we won’t be coming back I did not realize it was pet friendly and hallways reeked of dog poop🤢 How attentive the front desk was
Business response:
Ms. Teresa, thank you for sharing your experience of the La Quinta hotel in Marble Falls; I am sorry that you were not happy with our policy of accepting pets. We are very stringent with pet owners to ensure that their pets do not in any way inconvenience other guests, i am horrified that you found the hallways to reek of dog poop and will address your concerns with our housekeepers since this is the first time I have heard of this concern. I assure you that we will address your displeasure and take steps to prevent similar ... read more
Fair Hotel and room smelt old. The toilet was full and not flushed when we first arrived to our room Comfortable bed, nice view of river
Business response:
Thank you for taking the time to share your concerns; I will certainly address your concerns with the housekeepers responsible. I hope you will give us another try to prove that this is not the norm for us.
it was just ok, nothing special the desk agent left me in that dirty room my room was not clean, and the desk agent can and took pictures and removed the trash. did not ask if I wanted to move room.
Business response:
Thank you for sharing your experience Ms. Renay; I did address your concern with the housekeeper responsible as soon as the matter was brought to my attention. I am extremely sorry that we failed to meet your expectations and assure you that we will do better the next time you visit us.
the maneger is a total jerk.. the staff is horrible.i have for service 4 of them.an they an they wanted me to get two rooms which is totaly redicouloss the breakfest sucked
Business response:
You were informed on at least a dozen occasions that we allow just 2 pets per room and you had 4 dogs; I am sorry that you were disappointed but we did our best to be courteous.
Frequently asked questions about La Quinta Inn & Suites Marble Falls
How is La Quinta Inn & Suites Marble Falls rated?
La Quinta Inn & Suites Marble Falls has a 4.5 star rating with 4,248 reviews.
When is La Quinta Inn & Suites Marble Falls open?
La Quinta Inn & Suites Marble Falls is closed now. It will open at 12:00 p.m.