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La Quinta Inn & Suites Marble Falls
- Hospitality
- Marble Falls, TX
About this business
Location details
501 Hwy 2147 West, Marble Falls, TX, 78654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
a very below average hotel for 299 per night!!! someone left clothes in our closet which makes me wonder how well the room was cleaned.... The front desk staff was wonderful!
Worst Booking ever I’ve stayed at The hotel was okay but the staff was absolutely rubbish. The old lady who checked us in was so rude. When asked if we can have a room on the floor above she very in appropriately said no room was available and said we can cancel the stay if we want. Since we did not have any other places to go, I had to check in. She said thank you in the end as if she was dismissing us away from the reception. She continued to behave the same way during the length of our stay. She was behaving well with oth... read more
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and assure you that your complaint will be fully investigated and any corrective action taken as deemed necessary. We take great pride in providing top notch service so your comments are particularly troubling and will be addressed.
Very Poor Room carpet dirty.. room stinks.. they don’t have heated pool .. for the price this hotel needs to be renovated.. bed very uncomfortable.. The only thing I liked was the location..
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable; we do want you to know that we plan on a major renovation soon and many of your concerns will be addressed. We are glad that you were happy with the service as well as our location.
We will choose somewhere else next time. The room had too much furniture, we couldn’t walk around. The air conditioner kept turning off in the middle of the night, so we woke up sweating. Also, the shower did not get hot, only warm.
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and will certainly address your concerns. In the future please contact the front desk if you have any problems with your room and they will gladly move you to another room. We hope to see you again during your next visit to the Texas Hill Country.
Bad Everything Nothing
Business response:
We are sorry to learn that you had an awful stay with us and wish you luck with other area hotels in the future.
Poor
Very Poor En el correo electrónico confirmando mi recervacion me dieron un precio y al llegar al hotel me cobraron lo doble en mi tarjeta La limpiesa es excelente
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We apologize for any confusion regarding your room charges, rest assured that you will not be charged any more then quoted on your reservation. There may be an authorization that has not dropped off after the final settlement, that is a matter for your bank to handle. We hope to see you again during your next visit to the area.
Conflict with additional night and charges. I wanted to add an additional night to my stay. The original night was booked though Booking.com. I called the Hotel and asked to add another day. The person, Sharon I think said she could not help me it had to go through Booking.com. I had also sent an email to the hotel asking to add a night and received no reply. I went back to Booking.com added another night. When I got to the hotel I explained that I wanted 2 nights in the same room and had sent an email requesting that. It wa... read more
Business response:
Thank you for your feedback Mandi. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are saddened to learn of the second night's reservation not being properly handled; the lady in question will be trained further in this regard. We are happy to learn that you had an otherwise enjoyable stay with us and look forward to seeing you again during your next visit to the Marble Falls area.
Very Poor
Frequently asked questions about La Quinta Inn & Suites Marble Falls
How is La Quinta Inn & Suites Marble Falls rated?
La Quinta Inn & Suites Marble Falls has a 4.5 star rating with 4,248 reviews.
When is La Quinta Inn & Suites Marble Falls open?
La Quinta Inn & Suites Marble Falls is closed now. It will open at 12:00 p.m.