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La Quinta Inn & Suites Marble Falls
- Hospitality
- Marble Falls, TX
About this business
Location details
501 Hwy 2147 West, Marble Falls, TX, 78654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Old tired dirty Location
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and would greatly appreciate any insight that you can provide that would help us improve our operation. It is difficult to make a determination when most reviews are very positive and then we receive a review such as yours that contradicts most of the other reviews.
Disappointing
Musty, outdated, not so nice staff. The rooms and furniture smelled like mildew and were extremely outdated. This “executive king suite” was lower quality than a cheap motel and far more disappointing. We asked the staff to move to another room because of the horrific smell and not being a clean, and they just flat out refused and said “no” even though there were other rooms available at the same rate we already paid. They even refused to cancel and refund our first night right after we got there. The view was good.
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and assure you that your complaint will be fully investigated and any corrective action taken as deemed necessary. We assure you that this is not the norm for our hotel, in fact we has in excess of 100 guests that evening and received numerous compliments.
BUGS BUGS BUGS and RUDE STAFF Everyone at the front desk was very rude. We came in at 2:45. Ask to check in and the counter staff barked at me say check in is at 4. Made us sit in the lobby till then even when our room was ready. There were bugs on the floor in our room. Asked to change rooms. The front desk said we can not change the room because we booked through booking.com The people above us were stomping on the floor all night. We were at the pool at 10am with friends and the lady from the front desk came out to scream... read more
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Marble Falls. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you found the staff to be rude. Please rest assured that we will address your concern with the lady in question. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to be... read more
Fair The beds and floors were not as clean as I would have expected for the price. The location is perfect and the view is beautiful.
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. I apologize for the bed and floors not being cleaned to your satisfaction but am glad that you had an otherwise enjoyable stay with us. We hope to see you again during your next visit to the Texas Hill Country.
Poor
Fair Front desk staff - not friendly Cleaning staff very nice room walls are paper thin - we could hear normal conversations ongoing; kids in neighboring rooms too loud and could hear everything in our room. Balconies connect to each other - creating more noisce in each room due to neighboring rooms being on their balcony late at night. Certainly not worth paying over $400 for Friday and Saturday night! location and view
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and assure you that your complaint will be fully investigated. In the future if you encounter excessive noise please inform the front desk staff and they will do their utmost to address your concern. These are unprecedented times and I assure you that we do not ordinarily receive numerous complaints about noise. We are glad that you were... read more
Mixed Feelings Now for the cons: Our first evening there, we quickly noticed that all of our feet were completely black with dirt and whatever other gunk that was on the extremely dirty carpet. So much so, that our son left black footprints on the comforter when we crawled onto the bed. So wearing socks was a must anytime we were in our room. We also noticed there was a large dried coffee spill behind our coffee maker from whoever stayed in our room previously. There was also a mildew ring around the drain of the tub. So it ... read more
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and promise to fully investigate your concerns and make any necessary changes. The carpet in the rooms are shampooed every 3 months, unfortunately, there may be the odd occasion where a long term stay prevents us from getting to a particular room. We have a large container outside the 3rd floor entryway for our housekeepers to store all ... read more
Fantastic location, loved that view, very unclean The cleanliness was just terrible. The first room we had smelled like someone pooped right in the floor. We requested to change rooms and had to pay for an upgrade since it was the only room available. Then the second room has a dirty toilet and was overall just not very clean
Business response:
Thank you for your feedback. We appreciate that you took the time to let us know about your stay at the La Quinta Hotel in Marble Falls. We are sorry that your stay was not totally enjoyable and assure you that your complaint will be fully investigated and any corrective action taken as deemed necessary. We assure you that this is not the norm for our hotel, in fact we receive numerous compliments from guests that were very happy with the cleanliness of their rooms as well as the hotel. We are glad that you were happy with t... read more
Frequently asked questions about La Quinta Inn & Suites Marble Falls
How is La Quinta Inn & Suites Marble Falls rated?
La Quinta Inn & Suites Marble Falls has a 4.5 star rating with 4,248 reviews.
When is La Quinta Inn & Suites Marble Falls open?
La Quinta Inn & Suites Marble Falls is closed now. It will open at 12:00 p.m.