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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was okay!! When I arrived there at 3:00 that morning due to unforeseen circumstances my room was given away even though I called told them I would be late arriving and they took my payment info over the phone and told me that would secure my room.. The guy at the desk seemed very unbothered and didn’t care that my room I payed for was no longer available.. Thankfully they did have a room available but definitely not big enough for my family of 5.. The next morning I did speak with manager who was able to resolve the probl... read more
Business response:
Thank you for taking the time to leave a rating and review. We do appreciate it. We will look into the issue described.
Disappointing
Other than the mildew it's was ok It smelled like mildew and it had mildew in the shower. In our room Breakfast was decent compare to most.
Business response:
Thank you for taking the time to leave a rating and review. We do appreciate it. We will look into the issue described.
Fair
Fair
Fair Barking dogs and loud people. I do realize this is not the fault of hotel. Some people just don't know how to travel or be respectful. But next time finding hotel that does not allow dogs. Staff was very courteous. Price was ok for what we got.
Business response:
Dear Guest, Thank you for your feedback. It is sincerely appreciated. We apologize for any inconveniences and we are working hard to resolve all matters as needed. Thank you for staying with us and hope to serve you again in the future. Thank you and have a great day! GM
Meh The bed was really hard (not everyone considers that a bad thing, my husband loved it). The biggest issue I had was the couch was absolutely covered in dog hair. It was obvious that the previous guest had a short haired dog and the couch was not vacuumed at all, and the tables did not appear clean. The bathroom was pretty clean though. There is only one elevator. Pool is super tiny, so if that is an amenity that is important to you, keep looking. Excellent front desk staff. She was super friendly and helpful so I didn’t ... read more
Business response:
Dear guest, thank you for your feedback. It is very much appreciated. We are very happy that your stay was satisfactory. I sincerely apologize for any inconveniences and I am personally working to ensure these matters never occur again. Thank you for staying with us and we hope to serve you again in the future. Kind Regards, GM
Fair Hotel is not very clean carpets are very dirty. You could tell our room had not been cleaned very well. Motel is in need of a remodel. Could have had a better selection at breakfast. Staff was friendly check in was easy. Beds were comfortable. Seemed to be in a safe area.
Business response:
Dear Guest, Thank You for sharing your experience here with us at laquinta mckinney. Your feedback is truly appreciated. I sincerely apologize for an inconveniences. I am personally taking steps daily to ensure the satisfaction of our guests. Thank you for staying with us and we hope to have the opportunity to better serve you in the future. GM
Disappointed Dirty, smelly, old corroded faucets and fixtures that do not work properly, no bed mattress pad, terrible lighting, large pieces of chipped off porcelain in the bathtub and terribly patched up. No good TV channels. Old corroded toilet seat, no towel racks to hang your towels. The location, parking, microwave and refrigerator
Business response:
Dear Guest, We appreciate your feedback. We sincerely apologize for any and all inconveniences. We apologize that that your stay wasn't completely satisfying. I want to ensure you that steps are being taken to resolve these matters. Here at Laquinta Mckinney we strive to exceed your expectations. Thank you for staying with us and we hope to serve you again in the future. GM
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.