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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Worst part of supposedly relaxing mini vaca Paid for suite with pull out couch. Had to ask for linens bc they didn't leave any. Had to ask for a pillow and they had to "find" one and bring it to me. I thoroughly sprayed everything with Lysol and when goin to sleep, was willing something awful coming from the pillow. Didn't sleep well on pull out bc mattress was so thin, all I felt was the bars poking through. Didn't eat breakfast bc the first night, there were ants in our room....we were on the 4th floor. I did like the conv... read more
Fair The parking lot was dirty. There was a pizza box, with the pizza in it, on the ground from Friday afternoon to Sunday morning. The trash cans by the door were overflowing with trash and no one cleaned them during the whole time we were there. The girls at the reception remained sitting in their back room all the time looking at their phones instead of going , at least, out the door and see what it looked like or call whom ever is responsible for maintenance to clean around the front door, at least. The elevator was miss... read more
Business response:
Dear Miguel, Thank you so much for your positive review. We appreciate all of your feedback. We sincerely apologize for the inconveniences and uncleanliness of the parking lot and trash. I have personally taken measures to ensure this doesn't happen again. We here at laquinta mckinney strive to meet and exceed your expectations. Thank you for staying with us and we hope to serve you again in the future! Have a great day. General Manager.
Disappointing
Very disappointing!! We had to wipe and clean the dust from the furniture. Outlets didn't work. Outdated TV. Ironing board was broken. I fell while in the shower, went to the ER via ambulance and not once did management check to see if I was ok or offer a discount on my stay. Very unsympathetic and uncaring. Wish we had selected another hotel. We will never stay there if we come to Texas again. The Continental breakfast
Business response:
Dear Justine, Thank you for taking the time to leave a review. We apologize for any and all inconveniences. I am sorry to hear about your fall and hope you are felling well. I was not informed of this incident but will personally look into it. We hope to see you again in the future. GM
Too pricey for cheap experience For the price, it was dirty, AC unit did not work well, 1 elevator That there was a room available so last minute.
Business response:
Thank you for the feedback. Apologies for the inconvenience caused. We will make sure that your stay was pleasant next time.
I will NEVER stay at a LaQuinta, any Wyndham hotel nor use Booking.com again..period! Management could have been honest and professional! Andrea, who refused to provide surname, was certainly NOT! Andrea checked me into the hotel Thursday, 27th of May at a few minutes before 2 pm. She found my reservation by using the confirmation number provided and requested my credit card ending in 4495. At that time, she confirmed my 3 night stay & commented that I had been “lucky” to book a room with 2 queen size beds. She requested I p... read more
Business response:
There has definitely been a misunderstanding. We never received a reservation for 3 night stay and the payment was made only for one night stay and you haven't notified us ahead and the email does not confirm your reservation with us. Kindly understand the situation. Thank you.
Bad My room was dirty, I asked for clean bedding and was told they have no extras due to being full. Microwave didn't work. Shower was clogged and sink in bathroom had a horrible smell.
Business response:
Hi Ashley, We are sorry that you had a bad experience with your stay. Please allow us to apologize. We will make every effort to make sure that the guest has a pleasant stay. We would look in to the issues that you encountered at your stay and correct them. Thank you.
Warn people how many pets and road workers are at this laquinta Our first night with person at front desk was really bad Great
Business response:
Hello Pam, Apologies that your stay was not pleasant. We will look in to the issues you encountered and will fix them asap. Thank you.
Worst stay I have experienced in a while! My first room had someone else’s hair all over the pillow and bed and reeked of smoke. They changed my room at my request without even an apology. The new room was an improvement but was terribly uncomfortable and the light constantly flickered and the bathroom fan was incredibly loud and didn’t shut off. I don’t generally complain about things. I won’t ever stay here or another La Quinta again. It was conveniently located to where I was working for the week
Business response:
Hi Tesia, Please allow us to apologize for the inconvenience caused. We will look in to the issues that you encountered during your stay and will take care of them soon.
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.