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La Quinta Inn & Suites McKinney
- Hospitality
- McKinney, TX
About this business
Location details
6501 Henneman Way, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing I thought the room was clean until I drop something on the floor. I cleaned it with a wet rag and my hand print was on the rag from the filthy floor. The bed was hard as a rock as well as the pillows. Will not stay there again.
Fair
Fair
Need to do a better job cleaning rooms for visitors. The breakfast was unavailable due to COVID, but the price for the room was not adjusted, nor was the advertisement on the website when booking. The room I stayed in was filthy, but since I arrived later in the night, I just stayed and kept my shoes on. The floor had food all over it. I tried to call the front desk about it, but could not get through to anyone to answer. The hallway was disgusting as well, covered in food, grass, leaves, etc. like it hadn't been vacuumed in... read more
Business response:
Dear Kaylee, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham McKinney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope t... read more
Pleasant Found a black hair on the linen. Definitely not ours.
Business response:
Dear Diana, thank you for taking the time to leave a review. We do apologize for the issue you had during your stay. Rest assured we will definitely look into it with our housekeeping team. Thank you again and we hope to welcome you again soon. AGM
Depressing The place was filthy. All the hallways hadn't been vacuumed, it looked like for weeks. In my room there was something in the freezer, a bag on the floor, and gum in the waste basket. It made me distrust if even the sheets had been washed. It was so bad I even complained to the poor girl at the front desk. The manager and cleaning staff need to be fired. The owner needs to vacuum the hallways if he/she can't decent help. Oh, and it says they offer breakfast. No, not even a breakfast bag which most other hotels are ... read more
Business response:
Dear Mr. Craig, thank you for taking the time to leave a review. We are sorry to hear, that your stay was not a pleasant one. We will definitely look into the housekeeping issues you described. We also apologize for the wrong information you received about breakfast being served during your stay. Actually as of today we are providing breakfast - to - go. We hope you will give us another chance in the future. Thank you again, AGM
It provided a place to sleep Hard bed, bugs, not enough towels Location
Business response:
Dear Stephanie, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham McKinney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to... read more
Fair The towel had spots or mold and the shower head was gross. The property was decent. No breakfast was served even though it was on the website when I booked and was one of the reasons why I booked it.
Fair the night person very rude, I understand mask are required, but 1am walking our service dog not one person in lobby besides night clerk walk from too. to outside and tells me if I don't wear a mask they will force us to leave. number one service dog (military trauned Shepard ) is unable to see face for commands and hear them properly, now personally I'd rather have someone have control over a trained army than them have a mask, also my bad 1am dog wakes you from hard sleep to go potty, your not thinking oh let grab a ma... read more
Frequently asked questions about La Quinta Inn & Suites McKinney
How is La Quinta Inn & Suites McKinney rated?
La Quinta Inn & Suites McKinney has a 3.5 star rating with 3,252 reviews.
When is La Quinta Inn & Suites McKinney open?
La Quinta Inn & Suites McKinney is closed now. It will open at 12:00 p.m.