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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Fair
This is a horrible property. Cockroaches in the room. Tub leaked all night and day. Double pane windows opaque from condensation. Curtains didn't close all the way. AC unit leaked, puddle on the floor. Bathroom flooring had large gaps that were filthy. 3 days and no fresh towels or room serviced. Freeway noise was unbearable. I will never stay at a la Quinta or Wyndham property again and now no longer trust booking.com ratings. There was nothing good about this location.
Business response:
Dear Jason, Thank you for sharing your feedback. I’m genuinely sorry to hear that your stay did not meet your expectations. I want to address your concerns directly. We have no reports of the issues you described in your room, and upon reviewing our housekeeping logs, I confirmed that a “Do Not Disturb” sign was placed on your door throughout your stay, which is why your room was not serviced. I understand how frustrating it must have been to feel that your needs weren’t met, and it’s never our intention for any guest to lea... read more
It was horrivme from check in to check out The senery First there were only 2 flat pillows on both beds the night worker was very rude your when i asked for the other two pillows to come up yp
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your visit did not meet your expectations. This is not the type of experience we usually receive feedback about from our guests, and your comments will certainly be reviewed with our team. We are committed to providing a comfortable stay and courteous service for all guests, and we will use your feedback to ensure we stay aligned with those standards moving forward. Sincerely, Colton General Manager
Very Poor What i didn't like is that the beds where hard and there was a snake in the eating room, ants in the bathroom sink Nothing really
Business response:
Dear Antoine, Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your experience did not meet your expectations. Your comments about the bed comfort, as well as the concerns you mentioned regarding the breakfast area and bathroom, have been noted and will be reviewed with our team. This is not the type of experience we usually receive feedback about, and we will take the opportunity to ensure our procedures remain focused on delivering a clean, comfortable, and safe stay for all of our gu... read more
Bad
Good for short trip, eat breakfast outside. Scrambled eggs were horrible, beds were bot comfy (especially pillows), staff didn’t clean our rooms. La ubicación, room size, pool and gym
Business response:
Hi Claudio, Thank you for taking the time to share your feedback with us. I’m glad to hear you enjoyed our location, spacious rooms, pool, and gym, but I’m truly sorry that we fell short in several areas during your stay. I apologize that our scrambled eggs were not up to standard and that your beds and pillows did not provide the comfort you expected — we will review both with our suppliers and team to see where improvements can be made. Regarding your comment about the room not being cleaned, your stay was for two nights, ... read more
Poor My room (Room 125) desperately need updating. The mattress visibly sagging to the point that it has a hump in the middle. The shower handle is broken. Big water stain on the bathroom ceiling. Fridge hum like an airplane. These are simple upkeep that’s been neglected. Walls are paper-thin, I can hear every single word the Neighbouring room are saying. Breakfast’s scrambled eggs were rubbery. I’ve been a loyal la Quinta’s customer across US, but the last few stays have been very disappointing. coffee and ice water in lobb... read more
Business response:
Hi Lina, Thank you for taking the time to share your detailed feedback. I have noted all of your comments regarding the mattress, shower handle, ceiling, refrigerator noise, and breakfast quality and shared them with my team so we can review and address them. We appreciate your loyalty to La Quinta and your honest feedback, as it helps us focus on areas where we can improve the experience for future guests. We hope you will give us another opportunity to welcome you back and enjoy a much better breakfast experience on a futu... read more
Bad
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.