This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Beware of your alarm clock waking you up at 6 AM because that’s how they are set. There were so many issues and the mana The quality of breakfast was really low, I didn’t know that the breakfast had different times for weekend as well as during the week. My toilet would not flush. The walls were paper, thin and you could hear everything including the screaming baby in the parent screaming over the baby in the room next to me. Thankfully, they moved me to another room though. They don’t answer the phone at the front desk. So ... read more
Business response:
Dear Erica, Thank you for sharing your feedback. As you know, we had the opportunity to speak both in person and through email regarding your concerns, and I appreciate the time you took to bring them to our attention. While we understand your stay did not meet your expectations, I do want to highlight that our team was actively engaged in assisting you throughout your visit—from promptly moving you to another room, to responding to your requests as they arose. Our staff made multiple efforts to support you during your stay,... read more
La peor experiencia lejos!!! Está muy lejos de todo, estaba sucio, las sábanas horribles, el personal atiende muy mal, no dan soluciones, pero lejos lo peor de todo el olor y la caca de animales que había en los pasillos. NO VAYAN A ESTE ALOJAMIENTO Nada
Business response:
Dear Rocío, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We understand that travel experiences can be highly personal, and we appreciate you taking the time to let us know how you felt. Our team is committed to maintaining high standards across all departments, and we continually monitor and inspect our facilities to ensure a clean and welcoming environment for all guests. While your experience is not typical of the feedback we regularly receive, your comments have b... read more
Good place to stay. Bathroom doors are basically double closet doors, no locks, and they stick, so you have to pull on them several times to get them to open, making it very loud. Beds are small and hard. Family of 4 could not sleep comfortably in the tiny beds. There were unruly and loud guests who ruined our stay and woke us up early, but not the fault of the hotel. Clean hotel, nice pool, wonderful breakfast, friendly staff. Easy to get to, lots of shopping and food options nearby. Great for the price.
Business response:
Dear Stacy, Thank you for your feedback and for highlighting the positives like our clean hotel, pool, breakfast, and convenient location. We’re glad our staff made a good impression. Regarding the bathroom doors and bed comfort, we appreciate your observations. The door design is part of the room layout, and while we can address maintenance issues like sticking doors, some features are fixed. We understand bed comfort varies by guest preference. We also appreciate your understanding that while we work hard to maintain a com... read more
Poor The property looked well kept but the rooms were disgusting
Business response:
Dear Tara, Thank you for taking the time to share your feedback. While I’m glad to hear you found the property well kept, I’m disappointed we did not meet your expectations in the guestroom. We take cleanliness and comfort seriously, and your comments will be reviewed internally as we continue working to uphold our brand standards. We appreciate your stay and the opportunity to improve. Sincerely, Colton General Manager
First time Staying at La Quinta in Orlando the TV didn't work and there were black droplets in the shower (it looked like bugs or mice poop) the bed was comfy, and breakfast was good.
Business response:
Dear Irene, Thank you for sharing your experience with us. I’m glad to hear that you found the bed comfortable and enjoyed the breakfast during your stay. I sincerely apologize for the issues you encountered with the TV and the cleanliness in the bathroom. That’s certainly not the standard we strive for, and I’ll personally ensure that our maintenance and housekeeping teams address these concerns immediately. The appearance of the black droplets is concerning, and we will take steps to inspect and resolve the issue. We truly... read more
Disappointed The toilet had black stains that look like mold. The tub had a black mark on the top, looks like damaged. The lobby for full of teenage kids playing video games and making a lot of noise. The manager and staff did nothing to clear them out. Outside in the parking lot there were men sitting on the ground smoking marijuana. I checked out a day earlier because I did not like the hotel. Good location.
Business response:
Dear Angel, Thank you for your feedback, and I’m sorry to hear that your stay didn’t meet your expectations. I truly regret the cleanliness issues you encountered, particularly with the stains in the toilet and tub. I’ve already notified our housekeeping team to address these areas more thoroughly to ensure future guests have a better experience. Regarding the noise from the lobby, I want to clarify that the teenagers you mentioned were celebrating their victory in the National Championships, and they were not playing video ... read more
This worked for what I needed. The doors do not seal well enough so I could hear all the activity in the hallway. I felt like there was no privacy It was in a nice quiet location set back from the main road
Business response:
Dear Traci, Thank you for taking the time to provide your feedback. I’m glad our location worked well for your needs and that you found the environment peaceful. I apologize for the noise you experienced due to the door not sealing properly. We take privacy and comfort seriously, so I’ve already alerted our maintenance team to check and resolve any door sealing issues. Your experience is valuable to us, and we will do everything we can to improve this aspect for future stays. We appreciate your input and hope to have the cha... read more
I want and invoice of the stay I hate that it was impossible to get an invoice of the stay. I’m still waiting to get an answer on regards of that. And since the reservation was made through booking.com they couldn’t give me an invoice of the stay. Location
Business response:
Dear Rocio, Thank you for your feedback. I’m sorry to hear about the frustration with getting a receipt for your stay. Since your reservation was made and paid through Booking.com, the payment was collected by them directly—not by the hotel. Because of this, we’re unable to provide an invoice or receipt, as we did not process the payment on our end. For billing details, we recommend reaching out to Booking.com’s customer service directly. If there's anything else we can assist you with regarding your stay itself, we're happy... read more
Did not enjoy our stay & don’t think we will stay here again. Beds were terrible & not comfortable at all, room smelled musty & damp. Staff were helpful.
Business response:
Dear Eleanor, Thank you for your feedback. While I’m glad to hear our staff made a positive impression, I’m truly sorry to learn that the rest of your experience fell so far short of expectations. Uncomfortable beds and a musty, damp smell are not acceptable, and I will personally have our maintenance and housekeeping teams investigate the condition of the room you were in. We take comments like yours seriously because they help us identify where we need to improve. Though I understand you may not return, I’d appreciate the ... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.