This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointed The handicap room was not really. I could not get into tub. A true handicap room has walk in shower. Water pressure was not even enough to rinse hair. Got stuck in elevator for at least 20 minutes. Called sister that was on a different floor to call the front desk to let them know. When we left the next morning to try to get compensation for the room he never called. Husband called and spoke to him a day later and he said he would get back with us after talking to booking but never heard from anyone. Staff was n... read more
Business response:
Dear Guest , We regret that your stay with us did not met your expectations but will work with our staff so we can exceed your expectation in the future thanks
I do not believe I will stay in this hotel again. I purposely requested a room with a specific type of shower and was extremely disappointed that it did not work. Upon checkout I received an apology but the comment was “oh it works but you have to kinda do it a certain way” Not a great explanation in my opinion. Location is okay. I have stayed here before but it has somewhat deteriorated in quality. Although the front desk staff was extremely nice, it didn’t make up for the fact that this hotel now seems to cater to construc... read more
Business response:
Dear Guest , We regret that your stay with us did not met your expectation but we will work hard with our staff inorder to exceed your expectation on your future stay thanks
We were not happy with our stay. The noise was none stop with people, doors and traffic. The tv was too small. The bed and the pillows were worn out. The breakfast was fair. Better than nothing. I liked the room layout the first night.
Business response:
Dear Amy, I do apologize that your experience with us wasn’t the best. We appreciate your feedback so we can make necessary changes to make the hotel better for your return and other guest.
Fair
Stained Linens The linens had large water stains. The convenience.
Business response:
Dear Christopher, thank you so much for leaving us review and we do apologize for your experience while staying with us. I will personally get back to the housekeeping department and get this addressed. We hope to welcome you back soon. Thank you! - Colton, General Manager
Feeling buggy We did not appreciate the cockroaches in one of our rooms. When we showed the front desk agent she informed us of a cockroach infestation that they obviously were unable to control. We asked for and they agreed to refund us our money due to the bugs but still have not given us the refund. We were forced to find another hotel for the night after midnight due to this issue. They refuse to contact me in any way and it's impossible to reach them on the phone.
Business response:
Dear Eric , thank you so much for leaving us a review and bringing this issue to my attention, I will be touching base with our engineering department as well as our pest control provider so we can get this matter taken care of. Rest assured, our property is treated regularly, to prevent this from occurring. Due to the nature of the climate this also may be a factor in this issue. Thank you! - Colton, General Manager
Disappointing
Mala actitud del gerente de piso El gerente de piso fue muy descortés, al llegar me asignó un habitación para personas discapacitadas, al ver la habitación inmediatamente bajé y le expliqué que pase más de un año en cama por problemas en ambas rodillas, y que ese tipo de habitaciones me traían malos recuerdos, me daban fobia y ataques de ansiedad, le pedí que me cambiara de habitación a lo que se rehuso y me dijo que la próxima vez reservé con el directamente y no con booking, le ofrecí pagar cualquier diferencia en la tarif... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
N/A The breakfast was very poor. The location
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.