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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
my room was stinky. My room was stinky! I had to but Febreeze and spray it constantly to kill the smell. I stayed at LQ before in 2018 and loved it! It has really gone down hill. Room was outdated. No smart TV. Netflix only worked sometimes. Location
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Poor The TV remote did not work. I took it to staff twice but they refused to fix it. They suggested I try to fix it myself. The breakfast was not very good. The overnight staff was very unusual. Drug addict/tweekie unusual. There was a bed to sleep in and a nice shower. There was a pool. There was a hot tub.
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
sin problemas nada todo
Business response:
Dear Valued Guest, Thank you for taking the time to provide us with your review! We really appreciate the feedback and we hope to see you again. Talat A General Manager
My stay was decent. The room had a pet urine odor and the bathroom was not fully clean. Staff was very friendly. The entrance area was very nice and clean.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
very disappointed! The elevator near the lobby kept getting stuck on the second floor causing us to walk down the stairs. When I told the desk clerk he made it sound like it was the first time he had heard about it. Another guest told us it's been like that for days. We were there 3 nights and the elevator was never fixed! The Breakfast was a disappointment also. The Cereal bins contained stale Raisin Bran in all 3 bins! The waffle maker station had 4oz cups instead of 6 oz cups needed with no instructions or cooking spray. ... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Hotel room nice and clean, breakfast was good. Also for a small pack of M & M’s and small Reese’s Cup cost was $9.50 We checked in, and went to our room on the 3rd floor toward the front of the hotel in the elevator. We had to go get some ice, and the ice machine was out of order on 3rd floor. Went to the elevator to go downstairs and the elevator was broke. Took stairs down to front desk. Staff said we forgot to tell you the elevator is broke and the ice machines only work on the 1st and 5th floor. We told staff had we know... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Fair elevators didn’t go down to 1st floor, dryer and ice machine on the floor out of order. had to carry luggage and baseball down flight of stairs and couldn’t wash dirty baseball clothes without a dryer. been there before never had a problem, multiple issues this time with no one around to fix or trying to fix the issues rooms were clean
Business response:
Dear Valued Guest, Thank you for taking the time to provide us with your review! We really appreciate the feedback; we will make sure to address the elevator issue and we hope to see you again. Talat A General Manager
Poor
This stay was sub par compared to previous visits. Asked for handicap room, since husband has bad knee and back problems, but were placed in regular room on fifth floor, and the elevator was out the morning we left. Sharp edge on door caught him in the rear end causing a bad bruise. Had to clean fecal matter off side of toilet when we arrived. The location is close to family and plenty of restaurants. Decent enough breakfast; more fruit options would have been nice.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.