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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
will now stay here again . our shower curtain was dirty. the elevator was filthy. the duvet covers were empty - found the down insert stuffed in the closet . the carpets looked dirty . there was a dirty washcloth on the lower shelf in the bathroom . the location is great. the breakfast was good. the staff was nice .
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Would not return unless an emergency Carpet was filthy, staff was unfriendly, walls were thin and very noisy in our room
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Hectic The water wouldn't drawing from the bathroom sink as well as there was only one thin sheet on the bed ND all I heard was doors slamming al night unable to complete homework assignments will not return
Business response:
We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at out hotel. we understand the importance of receiving a good night's sleep and apologize for falling short on this expectation. Additionally, cleanliness is a top priority for our hotel so we will be sure to address your comments with Housekeeping Staff and I want to let you know that we will be making changes in our breakfast menu. Thank you again and we hope you will give us ... read more
Fair
Fair Staff was not pleasant at all.
A Stinker The stench of dirty laundry is embedded in the room. Carpet and walls desperately need thorough sanitizing. If the toilet was any lower you would be sitting on the floor.
Disappointing We were put in a handicap room and the shower didn't work.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Pictures fooled me…great location tho The room wasn’t very clean. Hair all over my sheets, dirty pillows with no pillow cases. Moldy shower, and gross shower curtain. Stains on furniture, rusty lamp chargers and the microwave and fridge looked dirty as well. The elevators are very small and not clean as well. Luckily I’m a pro at staying at hotels so I just bring my own stuff and clean as I go and disinfect but it could’ve been cleaner for sure. I see they were short staffed so maybe that’s why but not very happy with my sta... read more
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Bed and pillows awesome the rest needs a lot of work even attitude of clerk at the desk. Everything is listed above Dog across the hall and down kept barking and barking. The bed was the best part it was so comfortable and the pillows were awesome wish I had them at home. The key cards 98% of the time did not work to the door to get in the building or to get on the room. Other people were having the same troubles we were switching out key cards to try at the building door till it would finally work. Or had to walk around to ... read more
Business response:
Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me the o... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.