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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nightmare The hotel reviews were deceptive. I was assigned a suite and the first room the bed clearly contained fleas on the bed. Switched rooms and the next room the AC had mold which you could clearly smell and see. Finally at last the third room had had no bugs or mold but hair from prior guest on the bedding and blood stains on the pillows.Since it was now very late we took the room. We were provided new bedding and unfortunately they had no extra pillows. The shower was slimy as the housekeeping never did in the days I ... read more
Business response:
We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel. Customer service is a top priority for our hotel so we will be sure to address your comments with team to ensure this does not occur again in the future. Thank you again for providing us with a review and have a great day Talat A General Manager
Will not book La Quinta Inns & Suits again The staff was not friendly, got a double room kind of uncomfortable when traveling alone. Elevator was broken and you can’t feel the AC in the rooms hallways Location for my business trip was on
Business response:
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Not terrible but would not consider staying there again Tv remote did not work, water pressure was the worst I have ever experienced in a hotel
Business response:
Dear Guest, We appreciate your having taken the time to post your comment, and we ‘r sorry for the remote control. We will be working with our team to ensure that similar issues will not happen in the future. We hope you will give us another try. Sincerely, Talat A General Manager
Heerlijk relaxed Het is jammer dat ook deze accommodatie geen bar had. Er was wel een kleine winkel. Mooie kamers en goede bedden. Vriendelijk personeel. Goed ontbijt. Goede service.
Business response:
Dear Valued Guest, Thank you for your great review! We are so glad to hear you had a good stay with us and we appreciate the kind remarks about the hotel. We really appreciate the feedback and we hope to see you again. Talat A General Manager
Exceptional Water accumulation under AC unit..can cause black mold to grow.
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our maintenance staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Ok Stayed here twice in two week period. Both times the TV service was bad- some channels were not available. Weird. No explanation was offered.
Business response:
Dear Valued Guest, Thank you for your review! We really appreciate it and we hope to see you again soon. Talat A General Manager
It was over priced and the smarll of pets in the hallways Well we brought colorox cleaner and sprayec it in the tub and around the toilet and black residue showed up. It looked clean but it wasn't.
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Bumbled upgrade with NO customer focus. Lacked customer service, difficulty upgrading to suite, Keys shut down before check out time, Locked out due to key shutdown, Manager not helpful to resolve problems, front desk lacked customer service training. Not much. Pets stayed free.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problems that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me t... read more
Good Breakfast was mediocre
Business response:
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that you didn’t like our new hot breakfast items ( Scrambled eggs, hard boil eggs , Sausage , potatoes ,biscuits and gravy ,oatmeal ,yogurt, muffins ,fresh fruit ,waffle and juice . We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,518 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.