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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice room, good staff, bad elevator. Hard to regulate air conditioning. Need to work on front elevator! We had pressed down when the elevator went to the top floor, froze & the door would not open. We kept ringing the elevator bell & the phone in the elevator did not work. All three of us in there finally pulled out our cell phones & called the front desk to let them know we were stuck in the elevator. We were in there for about 45 min. & when it started moving again, it stopped at the 3rd floor, we piled out! Luckily, this ... read more
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our elevator company so corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Buenisima No me gusto el café, el desayuno flojo
Business response:
Dear Valued Guest, Thank you for your positive rating! We really appreciate it and we hope to see you again soon. Talat A General Manager
Poor We had cockroaches in our room and when we told the receptionist it was like it was no big deal so we left and drove three hours home very disappointing!
Business response:
Dear Valued Guest , Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our pest control company , and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourse... read more
Pest control issues. Could not expect that at a +$100/ night place. Roaches, suspect bed bugs or severe alergy I’ve never had before. Friendly, good breakfast, great location. Changed a room and refunded the first night after complaint.
Business response:
Dear Guest , Thank you for taking the time to post your review. I was disappointed to hear of the problems you had during your stay. I apologize for any inconvenience this may have caused. I want to let you know that our pest control company will take care of any issue if they find any problem with the room. I hope that you will give us another opportunity in the future to serve you better. Talat A General Manager
Inconvenient paving work without advance notice. We booked on Booking.com. On the night of our arrival it rained hard. The hotel had just done extensive paving of the front entrance and the parking lots. There was no reasonable access to the front desk (except walking over the wet lawn) and no parking whatsoever. We ended parking in an adjacent parking lot that belongs to another property. We mentioned this inconvenient situation and were told the hotel had given Booking.com advance notice about the paving work. This informa... read more
Business response:
Dear Guest, We appreciate your having taken the time to post your comment, and we ‘r sorry for all the problems you had during your stay due to paving our parking. I want to inform you that we have finished the work and hope you will give us another try in the future. Sincerely, Talat A General Manager
Good Breakfast was not good.
Business response:
Dear Valued Guest, Thank you for your review! We really appreciate the feedback and we hope to see you again. Talat A General Manager Dear Valued Guest, Thank you for your great review! We are so glad to hear you had a good stay with us and we appreciate the kind remarks about our newly renovated hotel. We really appreciate the feedback and we hope to see you again. Talat A General Manager Dear Valued Guest, We appreciate your comments regarding your recent stay at La Quinta Lake Mary. We are so glad to hear you had a good s... read more
Pleasant The air vent in bathroom was saturated with dust. Not cleaned in years? I have Asthma and this was problem. I asked staff 3 times to clean it. Finally last day cleaned partially. Breakfast bar was ok but big staff were a little unkempt( wrinkled clothes) and totally unfriendly even when trying to make casual conversation. Nice location. Cleanliness.
Business response:
Dear Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a... read more
Good Noise. Groups took over the floor and pool and were loud obnoxious and left no opportunity for sleep or swimming, respectively. While the pool situation could not be managed the noise could’ve been. Staff failed to manage successfully. Also. I offered this feedback already-verbally and in writing yet received multiple feedback and survey requests which makes me question if the feedback mechanisms used by LQ are effective or coordinated at all.
Business response:
Dear Guest, Thank you for taken the time to post your feedback and we‘re sorry you didn’t get a restful night sleep due to the noise. We‘ll be working with our team to take more proactive role in containing noise both inside and outside specially during big events .We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager
Fair The pool it wasn’t working
Business response:
Dear Joel, Thank you for your feedback regarding your recent stay with us. We are disappointed to learn that our service fell short of exceeding your lodging expectations. We want to inform you that we finished our pool renovation and the pool now is open to our guests. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,518 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.