This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Unacceptable Staff Behavior I have been staying at this hotel for 6 weeks now and I have bookings for another 5 weeks. I planned to stay at your property 5 nights a week for 6 weeks starting the 4th week in July. The purpose of my stay is to be near my university's campus. I live in Kissimmee. I am working on a second degree, a BSN, the program is accelerated. It is unbearable having to make the drive from Kissimmee to Lake Mary daily. Hence my stay at your location. I am up late studying and up early to go to class or a hos... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problems that occurred during your stay to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you will give me t... read more
Exceptional The quality of the food was poor.
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Talat A General Manager
Gross This hotel was filthy! I just gave 3 sad faces and 2 ok faces in the review and you calculate it as a 3.3? No wonder your reviews are deceiving! I booked this hotel based on positive reviews and now I know why it sucked so badly! Booking.com review scale is deceiving!
Okay When we first walked into the room it had a pet odor, so I called the front desk and she said we could change to another room a few doors down, so I went down and got the new key cards. When we walked into this room it smelled the same, so I called the desk again and asked it they had any room freshener spray. She said to ask the housekeepers on the floor. I asked one who was down the hall, but she could not speak English so she had to get another person who first said they didn't have anything, but she finally found so... read more
Business response:
Dear Gayle, Thank you for taking the time to write a review of your stay. The odor issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. We will make sue to address this issue with our maintenance department. We very much appreciate your business and thank you for staying with us. Respectfully, Talat A General Manager
Overall I was thoroughly unimpressed with my stay and probably won’t be back. The pool was closed and we weren’t informed until we asked on our second day of the stay. We paid extra to stay at a hotel with a pool.... The water was shut off during one day of our stay without notice to the guests. I went to a wedding smelling like lake water— because I had to go swimming in the lake because the pool at the hotel was closed. The hotel staff wasn’t apologetic or kind when I mentioned how upset I was at the water and pool situati... read more
Business response:
Dear Alexis, We appreciate your having taken the time to post your comment, and we ‘r sorry for all the problems you had during your stay due to our pool renovation. We hope you will give us another try in the future. Sincerely, Talat A General Manager
Overall, I would not give this hotel a good rating and our family WILL not return. We stay in Lak This Hotel was a joke! The front desk has no clue the rear elevators were broken even though there were notes posted on every floor of the hotel. Upon check in the room that was given to us had a horrible odor pet odor. We requested another room and was transferred. The showers need to be cleaned better and hair should be removed from the drains. We decided to remove the hair with toilet paper instead of asking for another chang... read more
Business response:
Dear Par1, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel. We understand the importance of receiving a good night's sleep and apologize for falling short on this expectation. Additionally, cleanliness is a top priority for our hotel so we will be sure to address your comments with Housekeeping and the greater team to ensure this does not occur again in the future. Thank you again for providing us with a review an... read more
Relaxing I wanted to take a bath but the rubber mat attached to bottom of tub had black around it. Asked housekeeper and she said she had nothing to clean it. Also back door was supposed to be card entry only. People were walking right in! No card needed! Silence in room
Business response:
Dear Guest , Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed also we want to let you know that the back door is fixed . Thank you again for choosing to stay at our hotel, an... read more
Nice facilities Bugs-roaches in the bathroom. Newly remodeled and modern design.
Business response:
Rob,although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our pest control company so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Great Kids running around all wet from Pool into Lobby and elevators area, they should be placed in lower floors and reserve top floors for adults only so people like me should not be bothered with running kids especially after 11pm, they should have someone controlling these kids coming into Lobby area all wet. Everything, this hotel to me is better than Marriott and it should be rated 4 Stars.
Business response:
Dear Miguel, Thank you for your great review! We are so glad to hear you had a good stay with us and we appreciate the kind remarks about the hotel. We really appreciate the feedback and we hope to see you again. Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,518 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.