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La Quinta Inn & Suites Rockwall
- Hotels
- Rockwall, TX
About this business
Location details
689 I-30 Frontage Rd, Rockwall, TX, 75087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will never stay there again or recommend anyone to stay there There was someone smoking marijuana and the smell drifted into our room. when we opened our door we could smell it in the hallway. we complain three times, but the staff didn’t seem to want to do anything about it It was close to restaurants and other activities
Business response:
Dear Misty, Thank you for taking the time to leave us a response. We do apologize that there was a bad odor. Rest assured we will be sure to talk to our team in regard to this. This definitely is not the type of experience we want to have for our guests. We are a non-smoking hotel, and this is not the example we want to set. We thank you for choosing to stay with us and we hope that you may give us another chance in the future.
Bad
Fair We had ants and spiders in our first room, but the staff quickly moved us. The lady took pictures and reported it to their maintenance crew. They were very quick to take care of the issue. The beds were comfortable.
Didn’t stay, we paid to go to a better area We didn’t wind up staying the night. We checked in and left for dinner. traffic was horrible due to church Saturday night. When we came back we packed up and left. Supposed to be smoke free facility. Wreaked of smoke and marajuana Have sinus issues and asthma so we left. Had 2 babies, one was crawling around and there were random loose boards under the AC unit. Baby picked up board. Bathroom floor looked dirty Nothing really
Definitely won’t book here again for a stay longer than a day or 2 Breakfast was terrible Old dingy rooms Super hard to get to crossing busy street and a super sharp turn hidden behind a restaurant Rate per room wasn’t terrible during the week of a major holiday
Fair
Paid about $145 for a room that I would expect at a $60 motel Room was hot, smelled like body odor and was musky. The bathtub diverter didn’t work causing the shower to have very low water pressure. There was no ac vent in the bathroom so it stayed very hot in there. Breakfast
Disappointing
Poor The fridge was tepid, at best. There were no blankets or extra covers available. The location was good for my needs.
Frequently asked questions about La Quinta Inn & Suites Rockwall
How is La Quinta Inn & Suites Rockwall rated?
La Quinta Inn & Suites Rockwall has a 4.4 star rating with 2,709 reviews.
When is La Quinta Inn & Suites Rockwall open?
La Quinta Inn & Suites Rockwall is closed now. It will open tomorrow at 12:00 p.m.