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La Quinta Inn & Suites Rockwall
- Hotels
- Rockwall, TX
About this business
Location details
689 I-30 Frontage Rd, Rockwall, TX, 75087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No one to write to much about We reserved a room for a double for one night . Got there and the room totally smelled like terrible body odor, soon as you opened the door it hit you! We were switched to a king room with the couch pull out that room smell like pure cigarette smoke. So I obviously got a refund for the room. The front deal lady was amazing and very kind and helpful throughout the ordeal. Still waiting on my refund by the way. Location
Business response:
Thank you for leaving us a review. We always appreciate any feedback as we use this to create a better experience for our guests. We do apologize that both of the rooms that you went in to had a bad odor. We have spoken to our team about this and since then corrected the issues on both the rooms. We have reached out to Booking so that they can issue the refund. We do hope that you may give us another opportunity in the future to better serve you and your family.
Disappointing I found roaches on 2 separate stays 1 adult roach one baby roach. I liked the staff, the location, and the amenities.
Business response:
Thank you for taking the time to leave us a review. We appreciate your kind comments. As for the issue you experienced, we do apologize. We have since contacted our Pest control who comes monthly and have assessed the situation. We thank you for bringing this up to our attention. Thank you again for choosing to stay at our hotel!
Fair
Bad
Disappointing Refrigerator was frozen up. After a very lengthy time a replacement was brought. It was molded. I cleaned it myself and replaced it where l took the non working one out. Five day stay. Desk clerk said they would try to get me a refund for the first night. Didn't happen Stayed here many times. This was likely our last. Comfortable. Location.
Business response:
Thank you for taking the time to leave us a review. We do apologize for this type of experience. This is definitely the not the experience we want any of our guests to have. We appreciate your continued loyalty, and we do hope that may you give another opportunity to provide you with an even better experience.
Rock Beds were like Rocks. Slept very little that night Staff was great
Business response:
Thank you for taking the time to leave us a review. We always appreciate any feedback. We do apologize for this experience that you had as we strive to provide a great experience for our guests. We have let our team know of the mattresses. We look forward to providing you with an even better experience.
Mixed bag Shower. Hardly enough pressure to get wet, let alone get shampoo rinsed out. Convenient location
Business response:
Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our convenient location. We will definitely look into this issue so we can get it properly fixed so that you or other guests have to deal with this issue. We hope to have the opportunity to welcome you back for a much more comfortable stay in the future.
Front desk lady was great and very sweet and helpful. Our 1st room didn’t have hot water. They moved us to another room and it smelled awful. So they moved us to the last room available. Bathroom had hair all in the tub. Nice, convenient, good breakfast
Business response:
Thank you for taking the time to leave us a review. We see we did not meet your expectations, and we do apologize for that. We strive for cleanliness and our team dropped the ball on this. We thank you for bringing this up to our attention and have spoken to all of the team and corrected these issues. We thank you again for choosing to stay with us and do hope to see you soon to provide you with an even better experience.
Other than the tub/walk in shower issue the place was fine. It did not have a walk in shower only a tub. My handicap brother wasn’t able to shower. He cannot climb in and out of a tub. It was clean and the personnel treated me great
Business response:
Thank you for taking the time to leave us a response. We are pleased to hear that our team treated you great. We do apologize that your brother was unable to shower. We do apologize; we only have bathtubs with showerheads in our rooms. We do offer bars and have some rooms with handicap accessibility. We look forward to seeing you again in the future.
Frequently asked questions about La Quinta Inn & Suites Rockwall
How is La Quinta Inn & Suites Rockwall rated?
La Quinta Inn & Suites Rockwall has a 4.4 star rating with 2,781 reviews.
When is La Quinta Inn & Suites Rockwall open?
La Quinta Inn & Suites Rockwall is closed now. It will open at 12:00 p.m.