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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We stay there every time we go to San Antonio!!! This was the first time it’s been dirty If they would have cleaned our bathroom it was dirty, we called the desk to have it cleaned no one showed up! I had to buy cleaning stuff to clean it before we used it! That’s not right if we paid good money! We stayed three days Not enough breakfast it was gone wen we got there to eat!
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our team to address the issue, so this doesn’t happen again.
I felt uncomfortable knowing it was dirty. The room was not clean at all. There was a cockaroach on the bed. Disgusting.
Business response:
Thank you for your feedback. We try to address all issues as they occur so that we can ensure that our guests are enjoying a comfortable stay. Please know we do have a pest control company come in on a basis regular basis to ensure we are pest free and have put the room you were in on a maintenance status.
the staff so rude it makes you not want to stay rude staff nice room
Business response:
We will address the staff, as this is not our standard.
Fair The hotel is a little tired and needs refurbishment. There were no bar facilities which is very unusual for a hotel even in these restrictive times.
Business response:
Thank you for the candid feedback.
staff was friendly, rooms were disappointing the rooms were not super clean, the website pictures of the room and hotel are NOT what the rooms actually looked like. the location itself to attractions surrounding the area
Business response:
Thank you for your feedback, we will work to make improvements
disappointed The room was advertised to have two king beds, which were full-size at the most. One blanket on one bed was stained. There were hardly enough towels. The shower and bathroom were barely clean. For the price we paid, this was all unacceptable. The pool was a great amenity.
Business response:
Thank you for the candid feedback. We regret that booking.com has us advertised incorrectly. We do not have rooms with 2 king beds. As for the other issues we will work to correct this for you and future guests.
it was fine. Nothinf great — probably will not come back. the front desk lady with long green hair!!!! rude, wasn’t nice or helpful or nice. bathrooms were dirty. it was convent only bc it was close to the airport. Courtney the front desk lady was the only nice and helpful person there!!!! she is probably the only reason I would consider coming back.
Business response:
Thank you for your feedback, We will address these comments with our staff.
Disappointing The tubs in the room are stained and looked dirty. We changed rooms because the shower was broken. Overall disappointed with the appearance of the hotel. We expected more due to location and previous stays at other La Quintas. I would not go back to this location. Very disappointing and waste of money. Also no room service was available. Had to go down to front desk for towels, etc Location
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation.
Limpieza deficiente El hotel no da servicio de limpieza del cuarto durante la estancia. Hay que ir a recoger toallas limpias al front desk, el area de desayuno no está limpia. Solicité que aspiraran la alfombra del cuarto y nunca lo hicieron. No lo recomiendo.
Business response:
We regret that you were unsatisfied with our new service standard.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,028 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.