This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
worst one yet in the past 2 yrs dirty rooms. walls were splattered, tub was old and chipping and had caulking peeling off. the room was a lot older than the pictures used on the listing, loud freeway noise. I could go on and on. not much
Business response:
Thank you for your feedback. We apologize for the issue that you experienced during your stay. Your comments will be shared with our management staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.
Try Another Spot Advertised a free airport shuttle but it WAS ONLY DURING SELECT HOURS which was NOT ADVERTISED. Had we known, I would have not booked this property. Two other airport hotel offer a true free 24/7 airport shuttle Close to the airport
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Staff was great, other issues were off-putting. There was a horrible noise outside during our stay. Some kind of pump or fan, fighting for its life. It was loud and obnoxious. Fortunately, it did stop late night and didn't start again until morning. The TV remotes did not work and we could not change the station on the TVs. Changing batteries did not fix the issue. There was some random rubbish left behind from previous stay. The King Suite was a nice size. Full size living area and nice size bedroom. The mattress on the bed... read more
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Housekeeping does not do its job. the bathtubs were terrible. I refused to take a shower in them. I took pictures and went to front desk. the grout around the tub was orange. The tub faucet was white with calcium deposit built up. And the rest of the faucet had bad water spot. The bottom of the tub had dark spots. In our COVID world that is not acceptable. The front desk personnel took me to 4 different rooms looking for one with a clean bath tub. we finally found one. Because of this I not book through you again. location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
it was OK Breakfast was not suitable for a diabetic Hotel was in the right location and took pets
Business response:
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Disappointing No help with luggage, room had musty smell and AC unit was loud
Business response:
Thank you for the candid feedback. We will take a closer look at this room.
I consider the La Quinta hotel in San Antonio FAIR! Would never stay there again! First, I was assigned room 320. The entrance door to my room was loose would not lock well; so I complained and I was moved to room 230. It took me about 30-20 minutes to move all my personal items from one room to the other. I left my small 7 lb. Maltese dog in the room while I had to go attend a work meeting. I was called on my cell phone by La Quinta office staff three (3) times letting me know that my dog was barking and that supposedly 3 p... read more
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation.
Bad The whole place was very dirty. So cleaning, mopping and painting might help. The friendly staff
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Worst Hotel stay The first room we got was so dirty. The bed sheets and pillow had hair all over. The walls and livingroom furniture were full of stains. A good cleaning and painting could help. The 2nd room they changed us to was not much better at least the sheets were clean. The staff was friendly
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,983 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.