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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
The room smelled very bad. The room smelled ver bad. Near from the aiport.
Business response:
Hello Juan, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Cucarachas en todas las habitaciones La limpieza e higiene es pésima, nos cambiaron 4 veces de habitación y en todas había cucarachas vivas y muertas y había epidemia de grillos; tuvimos que salir alas 1:00 am para cambiar de hotel Que pude dejar mi coche y salir muy temprano sin preocupación de su resguardo, solo llevas una hoja y listo lo puedes dejar allí sin problema
Business response:
Hello Martha, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
Fair
never again policy’s & uncomfortable beds nothing
Bad
Not happy at all There were roaches in our room I had to kill them before they got to my kids. One newborn and a two year old. The bathroom ceiling had mold in it and the bathtub itself had a grey ish tint to it that looked like it had never been cleaned. The blow dryer had sparks coming out of it. Every time we left the room and came back it was hot and muggy even after keeping the ac on cool to 70 with a constant fan. I didn’t ask for a new room because I was there to enjoy myself and knew it was only temporary but definit... read more
Business response:
Hello Tehya, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
quiero mi dinero de vuelta me robaron 549$ no quieren devolverme mi dinero agradezco que me lo devuelvan si no tomaré hacían legal NECESITO MI DINERO DE VUELTA!
Business response:
Hello Yuneydis valentina, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a c... read more
Overall frustrating experience with a manager who was unfriendly and dismissive. This place needs a management overhaul Dilapidated bathroom, rotted wood, handicap accessible shower head had no water flow at all. Initially I liked the location and online said there was a 24 hour shuttle to the airport. This was precisely the reason I chose this hotel over others. Upon check in we were told the shuttle runs from 9am - 9pm. Not a fan of the bait and switch business model.
Business response:
Hello Emily, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 14,258 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open at 12:00 p.m.