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La Quinta Inn & Suites San Antonio Airport
- Hospitality
- San Antonio, TX
About this business
Location details
850 Halm Blvd, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Convenient location Showerhead needs replacement. Bathroom condition stained. Bathtub had chipped porcelain surface. Bed was not comfortable. Unsecured internet. Some of the staff curt in their interactions. No hot breakfast or areas to eat outside of room while other hotel we stayed in provided this. Location was good. One staff member helped with arranging transit to downtown.
Business response:
Thank you for the candid feedback. We will work on the issues you experienced.
Incomoda Limpieza y arencion Ubicacion
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation.
Needs a room update The bed was well worn, no pad, hard. Pillows have seen better days...lumpy. Refrig and bathroom fan constant noise. Clean hotel, smelled nice, cleaning staff friendly, front desk 50/50.
Business response:
We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We will be working with our maintenance team to address the issue, so this doesn’t happen again.
Disappointing This place is so dirty as soon as you walk in the carpes are so dirty. Inside the room was also bad we found a roach walking around one of the beds and there was hair on one of the pillows. The restroom door was super dirty like if it’s never been cleaned. We wanted to leave as soon as we arrived but we couldn’t find no other hotel it was spring break so it was a busy weekend.
Business response:
I looked up your recent stay, and it looks like our front desk agent didn't annotate any issues you might have reported. Let me start by saying that it is unacceptable to come into a dirty room. We do have a pest control company come in on a basis regular basis to ensure we are pest-free. We have put the room you were in on a maintenance status until the pest company comes and inspects the room.
Fair No realizaron la limpieza en la habitación en ninguno de los tres días a pesar de haberlo pedido. Una pena.
Business response:
Thank you for the candid feedback. We regret that we did not handle your request properly.
Fair
Fair The hotel could use some updating.
Business response:
Thank you for your candid feedback.
No me gustó, no hay servicios que ofrece, y hotel con mobiliario viejo Desayuno pésimo. Lo escogí por dos razones, por el desayuno incluído y porque llevaban al aeropuerto, y resulta que solo transportan durante unas horas al mediodía, por lo que no me dieron el servicio. A las habitaciones le ponen un desodorante bastante corriente, por lo que olía desagradable. Nada, no me gustó nada.
Business response:
We appreciate your candid review as it can only help us improve.
1st and last time I'll stay there My AC was making a horrible noise I couldn't sleep I was afraid it would catch fire or something. Plus the wifi was no good because hotel was at capacity. You all should mention that in your ad. No breakfast just continental another false advertisement. Room with ice machine full-on trash Staff was friendly
Business response:
We are so sorry about these issues, we will work hard to improve these problems for future guests.
Frequently asked questions about La Quinta Inn & Suites San Antonio Airport
How is La Quinta Inn & Suites San Antonio Airport rated?
La Quinta Inn & Suites San Antonio Airport has a 3.9 star rating with 13,712 reviews.
When is La Quinta Inn & Suites San Antonio Airport open?
La Quinta Inn & Suites San Antonio Airport is closed now. It will open tomorrow at 12:00 p.m.