This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
All facilities out of order: no airport shuttle, wifi, breakfast, or even coffee This is the worst hotel experience i have had in a long time... Elevators ALL broken (we were on the 6th floor!) lobby looked like it got blown apart (entire hotel was under construction it seemed), no breakfast as advertised, no coffee, wifi signal was out and when informed front desk just said they would "look into it"... Of course it never improved. Final straw: the shuttle to the airport was "broken" and no was was told until a group had sig... read more
Business response:
Dear Lydia, Thank you for your feedback. I’m sorry to hear that your stay was not as expected. I want to address a few points from your review. Despite the renovations, we do provide coffee and breakfast, and I apologize if this was not clear or if there were any issues with these services during your stay. Regarding the shuttle service, it is a courtesy shuttle and is subject to availability. It may be out of service for repairs or maintenance at any time, and we do not always have the opportunity to notify all guests in ad... read more
Fair There was no room number posted on the door. After making several rounds in the hallway, I tried my key card on a numberless room. Bingo! It worked. The bathroom door won't open fully because the tiles are uneven. Two of my friends had problems with the room keys. One was able to access the room but he had to make several trips to the front desk to get a different key. It still did not work. In another incident, my other friend was not able to access the room. Apparently, they are renovating the hotel but in the cheapes... read more
Business response:
Dear Enam, Thank you for your feedback. I’m sorry to hear about the challenges you and your friends experienced during your stay. I would like to address a few concerns raised in your review. While we were in the midst of renovations, which have unfortunately led to some disruptions, I want to clarify that our goal is always to handle guest concerns with respect and professionalism. Regarding the situation with the room key issues and the interaction with the front desk, it is important to note that our staff follows specifi... read more
Poor
I would never stay at this property again. They were completely unprepared to have guests during this remodel of their property. Broken elevator. Staff was not helpful. The room itself was ok. Dated. Clean.
Business response:
Dear Danielle, Thank you for sharing your feedback. I’m pleased to hear that you found the room clean. I want to clarify that our rooms have recently been updated, and we are committed to providing a modern and comfortable experience for our guests. I apologize for the inconvenience caused by the broken elevator and any perceived lack of helpfulness from our staff. We understand that these issues, along with the ongoing remodeling, affected your stay. Please be assured that we are working diligently to address these problems... read more
Stay somewhere else ! We were not told hotel was under major renovation. Elevators did not work so we had to walk, carrying luggage up to 5th floor. It was very late in evening when we arrived, so going to another place was not an option. We asked for a room on a lower floor because my friend had knee surgery and had a difficult time walking. We were told there was none available, even though the facility did not look that busy. There were no towels or toiletries in the room so I had to walk down to get them and then walk ba... read more
Business response:
Dear Beverly, Thank you for sharing your feedback. I’m truly sorry to hear about the issues you experienced during your stay and appreciate the opportunity to address your concerns. We understand how challenging it must have been to carry your luggage up to the 5th floor, especially given your friend’s knee surgery. Unfortunately, our first-floor rooms are currently under renovation, which is why we were unable to provide a lower-floor room. I also regret the inconvenience you faced with missing towels and toiletries, and th... read more
Poor
Not a place I plan to use in the future The elevators were not working. I did receive a message letting me know that in advance but they said they would have staff there to help get luggage up to our rooms. We arrived around midnight and were placed on the sixth floor. I asked about assistance and was told that they only had help during the day shift. After a day of travel to get there, lugging luggage up six (actually 12 since there were two flights per level) was not a welcome reception. The lobby area is under constructio... read more
Business response:
Dear Terri, Thank you for taking the time to share your feedback. I’m glad to hear that you found your room clean and appreciated the friendliness of our receptionist. I’ll be sure to pass along your kind words to the team. I apologize for the inconvenience caused by the elevator issues and the difficulty you experienced with carrying your luggage up six flights of stairs. While we do our best to assist with luggage when possible, I’m sorry that this was not available during your late-night arrival. We understand how challen... read more
Fair under constriction
Business response:
Dear Jim, Thank you for sharing your feedback. I apologize for any inconvenience caused by the ongoing construction during your stay. We are currently under construction as we work to enhance our facilities and provide a better experience for our guests. We understand that this can be disruptive, but we are excited about the improvements and believe they will significantly enhance the overall guest experience. Your patience and understanding during this time are greatly appreciated. If you have any additional concerns or nee... read more
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.