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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair Rooms dirty and beds uncomfortable. Lady at front desk at check out a little rude. Location and breakfast good. Rooms dirty and beds uncomfortable.
Business response:
Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Your feedback is important to us and we are committed to addressing them to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable and positive experience. Sincerely, Hotel Management
Fair Asked for cream for my coffee, was told no cream, as well as other staff members seem like they didn't want to be there, pool location. Carpets dirty and odor. Only 1 of staff members was plesent at check in.
Business response:
Dear Clifford, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your appreciation to our staff during your stay. We take great pride in our team and we will make sure to pass along your kind words. And we equally appreciate your comments about our facilities. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. We after all aim to uphold the highest standards and exceed everyone's e... read more
Fair The housekeeper opened the door twice with a do not disturb sign on .
Business response:
Dear Amanda, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and lack of privacy you experienced when our housekeeper entered your room despite the “Do Not Disturb” sign being displayed. This should never have happened, and we completely understand how unsettling that can be. Please know that we take this matter very seriously. Your feedback has been shared with our housekeeping and management teams to ensure proper retraining and strict adherence to guest privacy policies moving fo... read more
Horibble My credit cards were accessed without my authorization! The hotel claimed they accidentally refunded my accommodation payment after I paid by point of sale. When I contacted my bank in their presence, the bank confirmed that no reversal was made. Despite this, they kept trying to charge my card three more times, which led to my card being blocked and me losing access to it. At checkout, they still insisted I pay cash, claiming I owed them — even after the bank verified that the payment had gone through. Days after I... read more
Business response:
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and understand how upsetting and frustrating this situation must have been. Please accept our sincere apologies for the confusion and inconvenience you encountered regarding your payment and credit card charges. This is certainly not the level of service or professionalism we strive to provide. We take all payment and guest account matters very seriously, and we are thoroughly reviewing this incident. We deeply regret that y... read more
Fair
Precio calidad bien, pero cuarto antiguo con olor a humedad El cuarto tenía olor a humedad y la habitación era muy antigua, alfombra, cortinas pesadas, aire acondicionado ruidoso. La atención de todo el personal fue excelente, y la de Gladys de la recepción excepcional! El desayuno bueno.
Business response:
Dear Julieta, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your appreciation to our staff during your stay. We take great pride in our team and we will make sure to pass along your kind words. And we equally appreciate your comments about our facilities. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. We after all aim to uphold the highest standards and exceed everyone's ex... read more
Não pretendo me hospedar nesse hotel em outra oportunidade. Da limpeza do quarto e dos problemas de falta manutenção no banheiro. Os alisares das portas estão quebrados em sua bases e, considero inaceitável o carpete não ser varrido todos os dias. O mau cheiro que vem do carpete denota a urgente necessidade de ser trocado. A limpeza do quarto foi deficiente no sentido em que o carpete tinha cheiro muito ruim e não foi varrido no período em que estava ocupando o quarto. Além disso, o lenço da cama não foi trocado todos os dia... read more
Business response:
Dear Martinhadf, Thank you for sharing your detailed feedback. We sincerely regret the issues you encountered during your stay, particularly regarding cleanliness, maintenance, and the condition of the room. This does not reflect the standards we strive to provide, and we understand how disappointing and inconvenient this must have been. Please know that your comments have been shared with our housekeeping and maintenance teams to ensure immediate attention. We also recognize your concern about the overall condition of the p... read more
Bad
Wish they pull out the hallway rugs out smell dirty and moldy Friendly staff Not to far from Miami
Business response:
Dear Marisol, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your appreciation to our staff during your stay. We take great pride in our team and we will make sure to pass along your kind words. And we equally appreciate your comments about our facilities. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. We after all aim to uphold the highest standards and exceed everyone's ex... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.