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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
NOT RECOMMENDED The inside of the property is very aged. The room carpet smells, and the room furniture is very aged and rusted. The plaster is coming off the cieling, and there are several wall markings of scuffle. The elevator is very old, and breakfast is terrible. I encountered a staff member smoking weed in the pool area. I would NOT RECOMMEND this hotel. It's a shame because the location is actually good. Nothing
Business response:
Dear Louis, Thank you for sharing your feedback. We sincerely apologize for the condition of the property and the experience you had during your stay. The issues you’ve described regarding the room condition, cleanliness, and maintenance are far below the standard we aim to provide. Your comment about a staff member’s behavior in the pool area is extremely concerning. This is not acceptable, and we are addressing the matter immediately with our management team to ensure it does not happen again. We also regret that the break... read more
Disappointed, I stayed at La Quinta years ago and the service have gone down. The same breakfast for 9 days was shocking. What happen to fruits, sausages, croissants etc. Eggs with bread, tea, pancakes and orange juice every morning was disgusting. Cleaning every three days was a bit much, why not every other day. The hot water in the shower.
Business response:
Dear Theresa, Thank you for sharing your feedback. We’re glad you took the time to let us know about your experience, and we sincerely apologize that our breakfast variety and housekeeping schedule did not meet your expectations. We understand how important it is—especially during longer stays—to have variety in breakfast offerings. Your comments about adding fruits, sausages, and pastries are greatly appreciated and have been shared with our food and beverage team as we review ways to enhance the menu. Regarding room cleani... read more
Not pleasant not happy The room smelled terrible the bathroom always smelled like it had a strong odor of acid or some sort of chemical. Carpet needs a very good cleaning, bedding needs to be updated and the breakfast area and selection definitely needs improvement. When I first walked in to the property I could barely get in because it was filled with over 6 individuals with order 40 carryon luggage spread out throughout the entire lobby I guess many people just book here from out of state to go to the sawgrass to do their ... read more
Business response:
Dear Blanca, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent stay did not meet the standards you've come to expect from us, especially as a returning guest. We sincerely apologize for the unpleasant odors in your room and bathroom, as well as the condition of the carpet and bedding. Cleanliness and comfort are top priorities for us, and it’s clear we fell short during your visit. Your feedback has been shared with our housekeeping and maintenance teams for immediate review a... read more
Mold Invested! How is this place still open! The male receptionist gave major attitude when i asked to change rooms because the room smelled sooooooo StRong of mold and i was sneezing like crazy. Would not recommend- unless you enjoy smelling like Mold for days to come! The one female front desk receptionist
Fair
Embarcada!!! Muy sucio todo, descuidado, huele a mucha humedad Lo único bueno es la cercanía con el Sawgrass
Business response:
Dear Isabel, We sincerely apologize for not meeting your expectations. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
Custo x benefício ruim. Instalações antigas e ultrapassadas. Hotel com boa parte das instalações velhas e necessitando de uma reforma ou atualizada. Leve cheiro de mofo. Achei que há sujeira demasiada nos carpetes do hall e do quarto. Tamanho pequeno para quem se hospedar com 4+ malas. Se você é um viajante frequente e costuma se hospedar nessas redes de hotéis mais em conta, pode ter um certo receio pelo perfil de hóspede que se apresenta ao estabelecimento. Parecem americanos com orçamento limitado, alguns estranhos e susp... read more
Business response:
Dear Pedro, Thank you for taking the time to share your thorough feedback. We’re glad to hear that you enjoyed our convenient location near Sawgrass Mills and major retailers, as well as the ample free parking, gas station access, and our welcoming staff. It’s also great to know you appreciated the breakfast experience, especially the waffles, and found the in-room amenities like the minibar to be useful. That said, we truly value your honest observations about areas that need attention. We sincerely apologize for the musty ... read more
This was a very disappointing stay, dirty and uncomfortable beds. This property was filthy, old, and run down The location was the only thing I liked
Business response:
Dear Kathryn, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerel... read more
Me salí corriendo y no volvería Lo deteriorado y el olor. Perdi mejor mi dinero pero no me podía quedar allí Horrible, con un olor a cucaracha y todo deteriorado.
Business response:
Dear Francisca, We really not deserve this score but thank you for staying with us at La Quinta Inn and Suites by Wyndham Sawgrass, and for spending 2 nights in Room 304. We genuinely appreciate your business and the opportunity to host you. We recently saw your review, and we’re truly sorry to hear that your experience didn’t meet your expectations. We are especially disappointed to receive such a low rating, as our entire team works very hard to provide a clean, comfortable, and welcoming environment for all our guests. As... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.