La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Miron, Thank you for sharing your feedback. We’re glad you enjoyed our convenient location near Sawgrass Mills Mall. However, we’re sorry to hear that the hotel’s condition, dampness, and breakfast did not fully meet your expectations. This is not reflective of the high standards we aim to uphold. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. Here at La Quinta Sawgrass Mills, we continuously strive to meet your expectations. We hope you will consider giving us anothe... read more

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our convenient location. We sincerely apologize, however, that the cleanliness of the hotel and the breakfast variety did not meet your expectations. Your comments have been shared with our housekeeping and management teams so immediate attention can be given to these concerns. We also want to assure you that renovations and hotel improvements are underway to refresh both the rooms and common areas, with a focus on cleanliness and guest comf... read more

Business response:

Dear Alberto. Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Your feedback is important to us and we are committed to addressing them to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable and positive experience. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not meeting your expectations. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Managemrnt 

Business response:

Dear Julie, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable cleanliness issues you experienced, including the condition of your sheets and the odors in the hallways. This is far from the standard we expect, and we understand your disappointment. Your feedback has been shared with our housekeeping team and management for immediate review and corrective action. Cleanliness and guest comfort are top priorities, and we are taking steps to ensure this does not happen again. We regret that... read more