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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The most horrible experience I have had staying at a hotel. The cleanliness, the overall upkeep of the hotel and safety. There was nothing to like about this hotel.
Business response:
Dear Marcia, We are truly sorry to hear that your experience with us was so disappointing. The concerns you mentioned regarding cleanliness, upkeep, and safety are very serious, and we regret that we did not provide you with the quality stay you rightfully expected. Please know that your feedback has been shared with our management, housekeeping, and maintenance teams for immediate attention. In addition, we are in the process of making hotel improvements aimed at enhancing both the condition of our property and the comfort ... read more
Fair
Poor Room was extremely musty and had mold in a lot of places.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the musty condition of your room and for the presence of mold, which is unacceptable and far below our standards. Your comfort and safety are very important to us, and we regret that we did not provide the experience you deserve. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate attention. In addition, we are actively making improvements to our property to enhance the overall condition and comfort of our ro... read more
Fair
Fair Los que atienden no son bilingüe, el hotel no huele bien, se siente la humedad igual que en las habitaciones, las alfombras huelen mal Solo la cercanía al mall
Business response:
Dear Susan, Thank you for taking the time to share your experience with us. While we’re glad you appreciated our convenient proximity to the mall, however we are truly sorry to hear about the challenges you faced during your stay. We regret that language barriers, odors, and humidity in the rooms impacted your comfort, as well as the condition of the carpets. Please know that your feedback is very important to us. We sincerely apologize for falling short of expectations and appreciate your comments, which will help guide us ... read more
Bad
Disappointing
Poor My room had black mold, was dated, and had a humidity issue Location is great and the staff was very friendly
Business response:
Dear Ty, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your feedback and are glad to hear about your appreciation to our staff during your stay. We take great pride in our team and we will make sure to pass along your kind words. And we equally appreciate your comments about our facilities. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. We after all aim to uphold the highest standards and exceed everyone's expecta... read more
Fair The blanket has stains, the room has an old odor, The room looks old and the bathroom dirty. No recommendations nothing inside the room looks like the photo in the app,
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is closed now. It will open at 9:00 a.m.