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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed The room was smelly and there were roaches in the room and bathroom Location
Business response:
Dear Mercedes, We sincerely apologize for your disappointing experience. This is not the standard we strive to maintain, and we take your concerns very seriously. Please know that we will address these issues immediately with our housekeeping and pest control teams to ensure a more comfortable stay for our guests. Your feedback is invaluable, and we would appreciate the opportunity to make things right. If you’d like to discuss your stay further, please reach out to us directly. Sincerely, Hotel Manager
Bad Old old old old old It’s a very old outdated hotel and honestly I had better breakfast in jail that one time I went.
Business response:
Dear Wolfgang, Thank you for sharing your honest feedback. We regret that your stay did not meet expectations and that our hotel's age and breakfast options were disappointing for you. We understand how important a comfortable and enjoyable experience is, and your input helps us identify areas for improvement. We truly appreciate your perspective and will take your comments into account as we work on updates and enhancements. If there is anything we can do to make it right, please feel free to reach out. Sincerely, Hotel Man... read more
Fair
Der schlimmste Hotelaufenthalt, den wir jemals hatten. Das Zimmer hat sehr schlecht gerochen. Die Möbel waren abgewohnt. Das Bett war durchgelegen. Die Dusche hat getropft. Das WC ist durchgehend gelaufen. Es war einfach unangenehm und schmuddelig im Zimmer. Das Frühstück war einfach schlecht. Sehr begrenzte Auswahl, wenn man nichts Süßes essen möchte zum Frühstück. Der Frühstücksraum war sehr klein und sehr spartanisch eingerichtet. Es gab nur Wegwerfgeschirr und Plastikbesteck. Das Preis-Leistungsverhältnis ist sehr schlec... read more
Business response:
Dear Sylke, Thank you for sharing your feedback. While we’re pleased to hear that you found our staff friendly, we sincerely regret that the rest of your experience did not meet expectations. Providing a clean, comfortable, and enjoyable stay is our priority, and we apologize for the issues you encountered with the room condition, breakfast, and overall value. Please know that we take your comments seriously and will address these concerns with our housekeeping and maintenance teams. We are also reviewing our breakfast offer... read more
Disappointing
Fair
Buena ubicación, pero necesita mejoras en limpieza y mantenimiento. Mi experiencia general fue decepcionante. La limpieza de la habitación estuvo por debajo de lo esperado y el baño no estaba en las mejores condiciones. El desayuno fue muy básico y no ofrecía opciones saludables. Además, las almohadas estaban en mal estado e incluso en condiciones poco higiénicas, lo que dificultó un descanso cómodo. Este hotel necesita mejoras urgentes en mantenimiento y limpieza. La ubicación del hotel es conveniente y facilita el acceso a... read more
Business response:
Dear Duvan, Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient, but we’re truly sorry that other aspects of your stay did not meet your expectations. Cleanliness, comfort, and a satisfying breakfast are all essential to a great guest experience, and we regret that we fell short in these areas. Your concerns regarding the room, bathroom, pillows, and breakfast options are being taken seriously, and we will be addressing them with our housekeeping and management team... read more
Bad
Bad
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.