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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall the hotel needs major repairs
Business response:
Dear Gillian, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your overall impression of the hotel fell short of expectations. Your comments are important to us, and we take them seriously. We understand how essential a well-maintained environment is to our guests’ comfort, and we’re actively reviewing areas in need of repair and planning improvements. Your insights help us identify where to focus those efforts. We hope to have the opportunity to welcome you back in the future and provide... read more
It was adequate but not pleasant. Old and dingy which made it look unclean. Stained carpeting in the hallways. Not much choice in food. Pool was not clean had a lot of leaves in it. Washer cover was dirty, had to clean it before I put my laundry in. Cost was higher in this hotel for laundry. The review I saw online for this hotel was misleading. Location was close to where I needed to be. Room had a nice view.
Business response:
Hi We are working very hard to give best hospitality service but sometimes we can’t make every guest happy as per their expectations. The review really hurt and we do respect the reviews. Thanks for choosing La Quinta Inn and Suites by Wyndham Sawgrass
Poor
Terrível Hotel extremamente sujo, o quarto tinha um cheiro horrível de mofo, o elevador não estava funcionando e tive que subir as malas sozinha de escada. Apenas a localização
Business response:
Hi The elevator up and running now and we are management also frustrated about the situation for day to day activities. We work very hard to give best hospitality service but sometimes it is very difficult to handle some situations for some guest. We really sorry for the inconvenience happened during your stay. Thanks for choosing La Quinta Inn and Suites by Wyndham Sawgrass
No regresaría El ascensor no funcionó ningún día, la habitación es vieja y con olor a húmedo y el desayuno es solo café barato y huevos artificiales calentados en microondas. No hay frutas. Ubicación
Business response:
Dear Quinche, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are so glad you enjoyed our excellent location. However, we sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We completely understand how frustrating it can be—especially when you're on vacation and traveling with luggage. Please know that restoring full functionality is a top priority, and we’re working diligently to resolve the issue as quickly as possible. In t... read more
Fair Elevator was broken and we had to get the 3rd floor Location, clean
Business response:
Dear Tamara, Thank you for taking the time to share your feedback. We’re so glad you enjoyed our excellent location, and clean facilities. That means a lot to us. However, we sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We completely understand how frustrating it can be—especially when you're on vacation and traveling with luggage. Please know that restoring full functionality is a top priority, and we’re working diligently to resolve the issue as quickly as possible... read more
Fair Faltaba limpieza No
Business response:
Dear Natalia, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerel... read more
It was nice except for being awake the majority of our stay. The pool needs to have more attention given to it. There were millions of dead bugs floating around the pool along with leaves, sticks, wood chips... I would have skimmed it myself but there was not a skimmer to be seen. A lot of leaves on the bottom of the pool as well. The guest next to us in room 110 snuck their small dog into their room. we could hear him barking in the evenings. then woke us up a few times a couple nights, then on Sunday (I think it was Sunday... read more
Business response:
Dear Karen & Tony, Thank you so much for taking the time to share your experience in such detail. We truly appreciate your kind words and constructive feedback. We have noted the issues you encountered with the pool’s cleanliness and the noise disturbance. Your concern for the pet was kind and responsible, and we’re sorry that this situation disrupted your rest. Your suggestions for breakfast improvements—like adding fruits and yogurt—are very helpful and will be shared with our food service team. We still hope your travels ... read more
You get what you pay for in this instance i don’t believe i got that Looks outdated could have been more appealing and clean breakfast shouldn’t be listed as breakfast but grab and go items. Literally only had bagels cereal toast and waffles. They also served orange juice and apple juice, but I dare not drink anything from there because I told the staff something was coming out of the apple juice. He looked at it threw it away and continue to allow others to serve their selves and I poured 3 cups showing him that something i... read more
Business response:
Dear Krystal, Thank you for taking the time to share your experience. I'm very sorry to hear about the condition of the breakfast and your concern with the apple juice. That absolutely should have been addressed immediately and thoroughly. Your description of the cleanliness and upkeep is not the standard we aim to uphold, and I understand why you left feeling disappointed. We take this kind of feedback seriously and will be reviewing it with our staff to ensure better handling in the future. We hope you will consider giving... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.