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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lo único bueno del hotel es la ubicación, todo lo demás viejo, en malas condiciones y todo sucio, las alfombras huelen a Las instalaciones viejas y en malas condiciones, el servicio de recepción muy malo, los cuartos en pésimas condiciones, las camas con un hueco en el centro como cuando ya están muy usados los colchones, las alfombras súper sucias y huelen a humedad y moho, los baños sucios, los elevadores viejos y en malas condiciones, realmente está en muy malas condiciones, me picaron animales y que había en la cama! Sim... read more
Business response:
Dear Maria Christina, I am truly sorry to hear about the experience you had during your stay. What you described is deeply concerning and falls far below the standards we aim to uphold for our guests. Please accept my sincere apologies for the condition of the facilities, the cleanliness issues, and especially for any discomfort or bites you may have experienced. Your comments about the reception service, worn-out mattresses, and overall environment are being taken very seriously, and I’ve already shared your feedback with o... read more
Bad
Não vale 1 centavo! Funcionários mal educados. Ambiente mal cheiroso e velho. Localização.
Business response:
Dear Beatriz, Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Your feedback is important to us and we are committed to addressing them to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable and positive experience. Sincerely, Hotel Management
Disappointing The toilet was broken. Bathroom wasn’t satisfactory .
Business response:
Dear Sasha, Thank you for bringing this to our attention. We sincerely apologize for the condition of the bathroom and the inconvenience caused by the broken toilet. Your experience is not what we aim to provide, and we are addressing this issue with our maintenance team to prevent future occurrences. We appreciate your feedback and hope you will give us another opportunity to better serve you. Sincerely, Hotel Management
Decepcionante El colchón olía muy mal, el desayuno era muy malo y nunca limpiaron la piscina durante nuestra estadía La ubicacion
Business response:
Dear Javier, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointments you experienced during your stay, especially regarding the mattress, breakfast, and pool maintenance. This is certainly not the experience we want for our guests, and we are addressing these concerns with our team to ensure improvements are made. We truly value your input and hope you will consider giving us another opportunity in the future to provide a much better experience. Sincerely, Hotel Manager
Fair
Disappointing Desayuno muy básico, personal poco empatico ! No había nadie de atención al cliente que hablara español
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re sorry to hear that our breakfast options and service did not meet your expectations. Your feedback about the lack of Spanish-speaking staff is especially important to us—we strive to make all of our guests feel welcomed and understood, and we regret falling short in that regard. Please know that we are actively looking into ways to better serve our diverse guests, including improving multilingual support at the front desk. We value your input and hope ... read more
I would never go back and stay at the La Quinta. It was horrible. Disgusting. I am a sickly person and I thought I was c I went to my room. The room carpet was wet and the room smell like pee. They couldn’t change my room because they say they were fully booked out the next day. I had to check out of the room and go to a different hotel. It was uncomfortable. The smell pigs don’t live like this. Some of the staff had attitude. The property was OK
Business response:
Hi As a management and as a staff we did everything that needs to make you happy. But if sometimes guest want to leave the property, we cannot control. But we extremely sorry for the inconvenience happened. Although the review really important for us and we do our best to satisfy all our guests. Again really apologize and Thanks for choosing La Quinta Inn and Suites by Wyndham Sawgrass.
Fair AIR WAS TOO LOUD, sounded like to roof was coming in Too loud! Air conditioner was broke or acting up
Business response:
Dear Tanya, Thank you for your feedback. We’re very sorry to hear about the noise issues you experienced with the air conditioning during your stay. That’s certainly not the comfort level we aim to provide. We appreciate you bringing this to our attention, and we’ve alerted our maintenance team to look into and resolve the issue. Your comfort is important to us, and we hope you’ll consider giving us another opportunity in the future for a much more relaxing experience. Sincerely, Hotel Management
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,509 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.