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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was disapointg to say the lesst Tv didnt work, bugs in the bathroom. Internet was ok Friendly staff
Business response:
Dear Brian, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely,... read more
Mucho olor a humedad El desayuno muy limitado Mucho olor a humedad, pasillos y habitaciones. Ya esta impregnado el moo. Nesecita renovación inmediata La ubicación, cerca del mall
Business response:
Dear Mariano, Thank you for your valuable feedback. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the musty smell you encountered and understand your concerns regarding the need for renovations. Please know that we are actively working on improving our facilities and your comments help us prioritize these efforts. Regarding the breakfast, we will look into expanding our options to better meet the needs of our guests. We hope to have the opportunity to welcome you back in the f... read more
Muy regular la comodidad Malos colchones. Pidieron depósito de 50 dólares que no devolvieron a la salida.
Business response:
Dear Farid Elias, Thank you for taking the time to provide your feedback about your recent stay with us. We’re sorry to hear that you found the mattresses uncomfortable and that you experienced issues with the deposit. Our goal is to ensure every guest has a comfortable and enjoyable stay, and we regret that we fell short in this instance. Regarding the deposit, please reach out to us directly, and we will be happy to assist you in resolving this matter. Your feedback is invaluable to us as we work to improve our services. W... read more
Hotel basico cerca del mall Mal desayuno,lo note un poco descuidado en general Cercania con el shopping,economico
Business response:
Dear Laura, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We're glad you found our location convenient and economical, especially with the mall nearby. However, we’re sorry to hear that the breakfast and some aspects of your stay didn’t meet your expectations. Your comments about the breakfast service and general upkeep are important to us, and we’ll make sure to address these concerns with our team to improve the guest experience. We hope to have the oppo... read more
Poor There's and unpleasant odor entering the hotel lobby. I needed rest from life's stress just for a few hours and I was not happy with the condition of the room. Housekeeping needs to do a detailed cleaning in the room. Dusting behind the bed, refrain from placing wet sheets on the bed , it causes a mildew smell and this triggered my allegeries. The towels were stained and that was also a deal breaker for me. The location of the hotel was excellent as it was literally 5minutes away from the hospital. The front desk clerk ... read more
Business response:
Dear Roberts, Thank you for sharing your experience with us. I’m glad to hear that you found our location convenient and appreciated the service from our front desk team. However, I’m truly sorry that the condition of the room and cleanliness did not meet your expectations during what should have been a restful stay. Your feedback about the housekeeping issues, including the unpleasant odor, dust, and stained towels, is very concerning, and we will be addressing these matters immediately with our cleaning team to ensure this... read more
la quinta inn que precisa urgente de reforma ! Precisa de reforma urgente, tapetes velhos e sujos, chão todo riscado quartos precisam de renovação Localização muito boa
Business response:
Dear Marcia, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and well-suited for your needs. We also appreciate your candid comments regarding the condition of the rooms and carpets. We understand the importance of maintaining a clean and updated environment, and your feedback will help us prioritize renovations and improvements. Please know that we are actively working on upgrading the property to better serve our guests. We hope to welcome you back in the future, where you can... read more
Falta limpieza muy descuidado el mantenimiento de las habitaciones Muy viejo y no hay mantenimiento Poco o nada
Business response:
Dear Edwin, Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room and the lack of proper cleaning and maintenance during your stay. We understand how important a well-maintained and clean environment is, and it’s clear that we fell short in providing that for you. Please know that your comments are being taken seriously, and we will be addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your feedback and hope to have t... read more
Fair
It was disastrous with water pouring through my room ceiling. Water pouring through my room ceiling Second room we were booked in after my room was flood with water from above
Business response:
Dear Winston, Thank you for sharing your experience with us, and we sincerely apologize for the major inconvenience you encountered during your stay. The situation you described, with water pouring through your room ceiling, is unacceptable and far below the standard we aim to provide. We deeply regret the disruption caused and the need to move you to another room after such a distressing incident. Please know that we have already addressed the matter with our maintenance team to ensure this does not happen again. We underst... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.