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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pecaram em demorar a dar a atencao e nao resolver o problema ate hoje. cobranca foi feita duas vezes e ate hoje nao foi solucionada. a localizacao 'e boa para o que eu precisava no momento. Porem a recepcao ficou a desejar
Business response:
Dear Flavia, Thank you for taking the time to share your experience. We are glad to hear that our location suited your needs during your stay. However, I am very sorry to learn about the issues you encountered with our reception and the double charge on your account. This is certainly not the experience we aim to provide, and I apologize for the inconvenience this has caused you. Please contact us directly so we can promptly address and resolve the billing issue. Your satisfaction is important to us, and we want to ensure th... read more
Bad
Will never come back! Almost everything Not good.
Business response:
Dear Norton, We are deeply sorry to hear that your experience at our hotel was not satisfactory. We strive to provide a pleasant and comfortable stay for all our guests, and it's clear that we fell short in your case. Please accept our sincerest apologies. We would appreciate the opportunity to understand more about what went wrong during your stay. Your feedback is crucial in helping us improve. Thank you for bringing this to our attention. We hope to have the chance to make it right and regain your trust in the future. Sin... read more
The overall stay was not a bad experience. The television was dated and had some lines going through it in the screen. I did not eat breakfast, because I’m not a fan of buffet style set up.
Business response:
Dear Krystal, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive ratings and are glad to know your overall satisfaction during your stay. Your feedback is important to us as we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon. With appreciation, Hotel Manager
Não voltarei e não recomendaria a ninguém. Limpeza assustadoramente ruim. Ao entrarmos haviam 2 insetos em paredes diferentes, talvez baratas. Só ficamos pois chegamos muito tarde e estávamos exaustos. Além disso o microondas estava bastante sujo. Não voltarei e não recomendaria a ninguém. O público que circulava na recepção do hotel na hora que chegamos também nos deixou com um pouco de medo. A localização era boa, café da manhã bem aceitável para o estabelecimento, caso o quarto fosse limpo, seria conveniente pois tem gela... read more
Business response:
Dear Aline, Thank you for taking the time to share your feedback. We are glad to hear that you found our location convenient and enjoyed the breakfast offerings. However, we are deeply sorry to learn about the cleanliness issues and the concerns you had during your stay. Please accept our sincerest apologies for the presence of insects in your room and the dirty microwave. This is not the standard of cleanliness we strive to maintain, and we understand how unsettling this must have been for you. We also regret that you felt ... read more
I won’t stay here again due to the fact that I had egg and bread everyday We had the same breakfast for 11 days. It made me sick. The cleaning staff weren’t helpful The only thing that was good about this stay was the location because it was close to sawgrass
Business response:
Dear Lisa, Thank you for sharing your feedback. We are glad to hear that you appreciated our convenient location near Sawgrass, but we are very sorry to learn about the issues you experienced during your stay. We apologize for the limited breakfast options and the impact it had on your stay. We understand the importance of variety, especially for guests staying multiple days, and will review our breakfast offerings to make improvements. Your feedback is invaluable as it helps us improve. We hope you might reconsider staying ... read more
Fair
Fair
Disappointing Me dieron una habitación con MOHO y me dijeron que al segundo día me cambiarían, además me ofrecieron 25% de descuento en la reserva, sin embargo, eso nunca sucedió e inclusive terminé con alergia por la humedad de la habitación. Me dijeron que tenía que hablar con el gerente, sin embargo, no pude ubicarlo.
Business response:
Dear Flavia, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly the condition of your room and the failure to follow through on our promises. Please know that we take these matters very seriously. We are conducting a thorough investigation and taking immediate steps to ensure that this does not happen again. Our maintenance and housekeeping teams are addressing the humidity and mold issues in the room you stayed in, and we are reinforcing our co... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,522 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.