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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Dissatisfied Staff was rude bugs in the room, hallways smell like Marijuana. Old and smelly rooms. Staff opened up our hotel door without are permission while my family and me were sleeping in the room. Manger was very rude and nasty to us. Stay away from this hotel unless you want a bad experience and dirty rooms. Nothing
Business response:
Dear Maurice, Thank you for taking the time to share your feedback. I am deeply sorry to hear about the numerous issues you encountered during your stay. Please accept our sincerest apologies for the unacceptable experience. Firstly, I apologize for the behavior of our staff. Rudeness and unprofessional conduct are not tolerated at our hotel, and I will be addressing this matter with our team immediately. Your experience with our manager is particularly concerning, and I will ensure this is investigated thoroughly. The prese... read more
Poor Petit déjeuner vide oeufs toast et café c tout chambre pas trop propre clim très bruyante chambre pas propre Emplacement saw grasse mills
Business response:
Dear Sandrine, Thank you for your recent stay and for sharing your feedback. We apologize for the issues you encountered during your visit. We are sorry to hear about the limited breakfast options and the cleanliness of your room. Additionally, we regret the inconvenience caused by the noisy air conditioning. Please know that your feedback is taken seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made promptly. We hope to have the opportunity to welcome you ... read more
Very Poor
Poor La habitación estaba muy sucia. Encontramos cucarachas muertas en la habitación y mucho polvo. Lamentablemente llegamos muy tarde y no pudimos hacer el cambio de hotel esa noche.
Business response:
Dear Jose, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness issues you encountered in your room, including the presence of dead cockroaches and dust. This is certainly not the standard of cleanliness we strive to maintain for our guests. We understand the importance of providing a clean and comfortable environment for our guests, and we are truly sorry that we fell short of meeting your expectations. Your feedback has be... read more
Bad the noise of the people and the elevator made it impossible to sleep
Business response:
Dear Flynn, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the disturbances you experienced due to noise from other guests and the elevator. A restful night's sleep is essential, and we're sorry that we fell short in providing that for you. We are currently looking into ways to improve the soundproofing in our rooms and to ensure a quieter environment for all our guests. Additionally, we will address the noise issue with our staff to better manage late-night activities and mini... read more
You get what you pay for Cleanliness, breakfast, another guest given the same room as myself waking me up as if someone was trying to break in. Fire alarms going off at 6am. 2 days in a row. Comfortable bed.
Business response:
Dear Rodriguez, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
Fair
Você tem que pagar duas vezes pela hospedagem Cobrança duas vezes pela hospedagem e não me reembolsaram Eu paguei duas vezes a minha reserva. Não recomendo pra ninguém.
Business response:
We do not charge twice. One charge just authorized and second will deduct from your account. Authorized money will go back to your card automatically in 3 to 5 days. Sometimes it take longer as it’s international bank. The review really hurt us. We will take care of the charge if we did twice but for that you gave 1 point? We really work hard to improve in our service. Thanks for choosing La Quinta Inn and Suites Sawgrass
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,522 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.