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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad
Disappointing The hotel is not clean
Business response:
Dear Maria, Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that your experience did not meet your expectations and that you found the hotel in need of significant cleaning and updating. Please accept our sincerest apologies for any inconvenience this may have caused. We take your comments very seriously and will be addressing these concerns with our housekeeping and maintenance teams immediately. Your feedback is crucial in helping us identify areas for improvement and ensuring th... read more
Fair
Poor No cleaning service. Not enough towels. The carpet was dirty. The guy on the front desk was not helpful. Good location
Business response:
Dear Acosta, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location. However, we apologize for the issues you encountered during your stay. It's disappointing to learn that there was no cleaning service, an insufficient number of towels, and dirty carpets. Additionally, we regret that our front desk staff did not provide the level of assistance you expected. Your comments have been shared with our housekeeping and front desk teams to address these issues and ... read more
Poor Roach stains on towel floor mat; black mold stains on bathroom curtains
Business response:
Dear Tamika, Thank you for sharing your feedback with us. We deeply apologize for the unacceptable conditions you encountered during your stay. This is not the standard of cleanliness we strive to maintain, and we regret the discomfort it caused you. Please be assured that we take these matters very seriously. Your comments have been forwarded to our housekeeping and maintenance teams to address these issues immediately. We are committed to ensuring that our rooms meet the highest standards of cleanliness and comfort. We hop... read more
Regular Alfombras viejas, olor a humedad, desayuno pobre y ambiente muy raro Que está muy cerca del Sawgrass Mills
Business response:
Dear Guillermo, Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our convenient location near Sawgrass Mall. However, we apologize for the issues you encountered with the old carpets, musty smell, and poor breakfast offerings. These concerns do not meet our standards, and we are actively working to address them. Your comments are valuable to us as we strive to improve our services and facilities. We hope you will consider staying with us again in the future to experience these improvements... read more
Tivemos problemas com pagamento, cobrando duas vezes e dificil de solucionar. cafe da manha pessimo. CAFE DA MANHA PESSIMO DO PESSIMO, MELHOR SE NAO TIVESSE. BOA LOCALIZACAO
Business response:
Dear Flavia, Thank you for taking the time to provide your feedback. We deeply apologize for the issues you encountered with your payment and the difficulties in resolving them. This is not the experience we want our guests to have, and we regret any inconvenience this may have caused. We are also sorry to hear that our breakfast offerings did not meet your expectations. We value your input and will work to improve our breakfast service. We have recently enhanced the breakfast experience and selections and we regret to know ... read more
Bad
Mala experiencia. Pésimo el aseo, pisos y alfombras en muy mal estado, habían cucarachas en los cajones y closets. Nos tocó salir dos días antes y perder el dinero. Booking no debería ofertar este hotel. La ubicación cerca del SawGrass
Business response:
Dear Samir, Thank you for sharing your feedback with us. We deeply regret the negative experience you had during your stay. The issues you mentioned do not reflect the standards we strive to uphold. We are truly sorry that you had to cut your stay short and incur a loss as a result. Your feedback is invaluable, and we will be conducting a thorough review of our facilities and addressing these issues immediately to ensure such situations do not occur in the future. We apologize for any inconvenience you faced and appreciate y... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.