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La Quinta Inn & Suites Tomball
- Hospitality
- Tomball, TX
About this business
Location details
14000 Medical Complex Dr, Tomball, TX, 77375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
First let me thank you for taking the time to rate La Quinta Tomball. I'm sorry you did not enjoy your stay. I know were a currently under renovations, but I hope once we have completed the renovations you will give us another chance.
Upon arrival, the check-in person/desk clerk immediately told me I did not have a reservation and then attempted to move me on in order to wait on the next person - no long line, just one person behind me. A second clerk (very friendly) came to the front desk and found the reservation made through Expedia and found us a room. She said they have had problems with Expedia reservations since they changed to Wyndham. The room was very disappointing - nothing like expected or shown in the pictures; it was very no-frills, and one ... read more
Business response:
Valued Guest, thank you for taking the time to review La Quinta Tomball. I am truly sorry for the experience you had here at the property. We are currently going through renovations and we are still trying to work out all the kinks in the rooms. We still have a lot to do. We look forward to seeing the outcome, and we hope you give us another chance.
Business response:
Thank you for taking the time to rate La Quinta By Wyndham Tomball. I am sorry we did not meet your expectations. We will work diligently to improve our operations.
The property was under renovation and I was not made aware of this at booking.
Business response:
Thank you for taking the time to review La Quinta Inn and Suites Tomball. I want to apologize for the lack of information at your time of booking. I will work on getting this fixed. On the other hand I want to thank you for giving us a 4 out of 5.
Disappointed with the King Suite. Possibly being renovated but should not have had this room available. Curtains looked like tablecloths. Door slammed loud each time. Sofa looked like a futon. 2 washers only 1 worked. Dryer took 2 cycles and still didn’t dry clothes. Out of Coffee by 9:30am
Business response:
Dear Valued Guest, We want to first thank you for taking the time to review La Quinta Inn and Suites Tomball. We are truly sorry for the issues you encountered during your stay. Rest assure your feed back is appreciated and most of your concerns will be taken care of once the renovations are complete. Thank you for your patience and we look forward to seeing you in the future.
Location was convenient, We were on the first floor which I do not recommend. People were roaming the halls all night long. Management was not controlling the noise level at all in fact they were allowing it. Rooms were clean.
Business response:
Thank you for taking the time to review La Quinta Inn and Suites Tomball. We are truly sorry for the experience you encountered during your stay. I will train my staff to better handle such situations. I hope you will give us another chance.
Prime location, but not very clean. Coffee was cold and staff members weren’t all dressed professionally.
Business response:
Thank you for reviewing La Quinta Inn and Suites Tomball. I'm sorry for the inconvenience we cause during your stay. I will be sharing this feedback with my staff and take appropriate action to make sure this does not happen again. Thank you..
Called ahead about the hot tub and was told that it was in working condition but when we got there it was not. Management kept telling us that it would be operational the next day but never was. After 4 nights we checked out and went some place else.
Business response:
Thank you for taking the time out to review La Quinta Inn and Suites Tomball. We are sorry for the inconvenience we may have caused during your stay. Not the experience we wanted you to have. I will take your feedback and review it with the team to improve our operations.
Not up to the standards of other La Quinta's. May be OK for one night but not 3-4 days. Needs upgraded.
Business response:
Thank you for reviewing La Quinta Inn and Suites Tomball. We are currently going through renovations and working on getting the property up to the other La Quinta standards. We appreciate your patience during this transition and we look forward to seeing you once its complete.
Frequently asked questions about La Quinta Inn & Suites Tomball
How is La Quinta Inn & Suites Tomball rated?
La Quinta Inn & Suites Tomball has a 4 star rating with 1,591 reviews.
When is La Quinta Inn & Suites Tomball open?
La Quinta Inn & Suites Tomball is closed now. It will open at 9:00 a.m.