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La Quinta Inn & Suites Tomball
- Hospitality
- Tomball, TX
About this business
Location details
14000 Medical Complex Dr, Tomball, TX, 77375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The employee working at the check-in desk was not friendly and refused to give the total amount we were being charged, she said it would be around $150. She said we would have to contact Expedia to get the amount we were being charged and a receipt, BUT SHE SWIPED OUR CREDIT CARD and wouldn’t tell us the amount?!! This makes NO SENSE! The hotel needs deep cleaning and updating. It is run down and smells of wet dog (there were several people staying in the hotel with pets, not service animals). At 1:00 in the morning an emplo... read more
Business response:
Lacey, thank you so much for taking the time to review La Quinta Inn and Suites Tomball. I wanted to sincerely apologize for the inconvenience you encountered during your stay. Third party reservations tend to be tricky. Proper training will be conducted in order to prevent such incidents. I will be sharing your concerns with the rest of our team to deliver better quality service through out the hotel.
Business response:
Thank you so much for taking the time to rate La Quinta Inn and Suites Tomball. I'm sorry your were displeased with your stay. I hope you will give us another chance to make it better.
Only a one night stay The property is in major need of a remodel. You can tell is is very worn.
Business response:
Thank you so much for taking the time to review La Quinta Inn and Suites Tomball. We appreciate you comments, this will help us improve our operations.
I wasn’t impressed It was ok. I was able to check in early. There’s a few things I’d like to mention. I noticed that the patio chairs do not have cushions. They didn’t have any bags for clean up after your pet. In the kitchen, the service is horrible. The heavy set Hispanic lady acted like it was her food. She was really slow in putting the food out. She reacted like the food was for her. Extremely rude!
Business response:
Thank you for reviewing La Quinta Inn and Suites Tomball. We are truly sorry your stay was not exceptional. I do appreciate your feedback and I will defiantly share your comments with the rest of my team to improve our operations.
The card key quit twice and I was on the third floor and would have to go back downstairs. I asked for a late check out for my son playing baseball and they could not accommodate....disappointing.
Business response:
Thank you so much for taking the time out to review La Quinta Inn and Suites Tomball. I'm so sorry to hear you had to come down and reprogram your keys twice. I will work with my front desk in having them programed properly. As for the late check out, we usually try to accommodate everyone's needs. Unfortunate under a full house situation, late checkouts are hard to accommodate. I can understand how frustrating and disappointing it can be. I really hope we can make it up to you one day.
Beds and pillows too hard. Toilet did not flush well. Either wouldn't fill up with enough water to flush, or shot water out of the bowl when flushing.
Business response:
Thank you for your time in reviewing La Quinta Inn and Suites Tomball. We are truly sorry for the issues you encountered. We have fixed the issues. Thank you for your feed back.
The elevator was broken, had to carry our luggage up three flights of stairs and my wife's knee was hurt.
Business response:
Thank you for reviewing La Quinta Inn and Suites Tomball. We are truly sorry for the inconvenience this issues has caused you and your wife. We have the issue with the elevator taken care of. We hope to see you again soon.
The only issues was the elevator never worked. My room was on the third floor. I would not recommend anyone because of the reason.
Business response:
Thank you so much for taking the time out to review La Quinta Inn and Suites Tomball. We truly apologize for the inconvenience we have caused. We do have the elevator fixed now. SO please recommend :)
Close to Shopping I’m not a Pet Owner , so for me it’s like staying in Dog Kennel !
Business response:
Thank you for taking the time out to review our hotel. I truly apologize for the inconvenience we may have cause. We will take your comments to discuss at our next meeting. Have a great day.
Frequently asked questions about La Quinta Inn & Suites Tomball
How is La Quinta Inn & Suites Tomball rated?
La Quinta Inn & Suites Tomball has a 4 star rating with 1,500 reviews.
When is La Quinta Inn & Suites Tomball open?
La Quinta Inn & Suites Tomball is closed now. It will open tomorrow at 9:00 a.m.