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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My stay at this hotel did not meet my expectations; it is furnished well but needs repairs. The hotel looked liked it needed better repairs; the border at the bottom of the elevator was not fixed very well, it looked like there had been water damage in the bathroom, and there was a soft spot in the floor in the bathroom from what seems to be water damaged floor boards. There were also areas that needed to be swept or mopped better. The bed was comfortable and the room was well furnished. The check-in process was fairly easy.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you found the bed comfortable and the room well furnished, as well as the check-in process smooth. Rest assured, we'll address these concerns promptly to ensure a more enjoyable experience for our guests in the future. Your input is greatly appreciated as we strive to maintain the highest standards of quality and comfort.
even with a sentence it will not sum up my stay kids were running rampant on our second floor hallway and loud even with that I have to wait 14 days for 2, 50 dollar deposits since I had 2 rooms and no towels or toiletries or the room was not done after my family and I went about our business Saturday when we returned no towels were replenished or toiletries and room was not even made no signs stating rooms were done on day of departure location was good
Business response:
Dear Guest, Thank you for bringing these concerns to our attention. Rest assured, we'll address these issues with our housekeeping team to ensure proper attention is given to guest rooms. Your feedback is invaluable, and we'll work to improve our processes to better serve you in the future. For further queries regarding deposit refunds please call the property.
Very Poor
Disappointing
Not good. We did not get the room that was advertised on line. The chair at the computer table was missing and I informed them and they never brought one up. I borrowed one from the conference room. The WiFi for the customers was never up for more than 30 minutes straight while we were there 5 days. I had to use my phone for a hot spot. Our room only got cleaned once while we were there. The location was great and the breakfast was passable.
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
I spoke with the manager about having five people in one room. He said it was no problem with the pull out couch and a r The common areas and the room had a bad odor. The entire property was very worn and needed updating. Convenient location.
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
do not want to comment as we did not stay We could not stay there due to standards of cleanliness.
Business response:
Dear Guest, Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion on our property's cleanliness. We apologize for the inconvenience you faced. Please let us know more about your experience so we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Read before you book Bed are not comfortable they need to update beds. Light in the bathroom, not bright, had a bad smell when you came off the elevator. Also, the TV stand was broken and remote didn't want to work very well. The price should be less . Didn't like it at all
Business response:
Dear guest, Thank you for taking the time to share your feedback regarding your experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Fair The parking lot is a bad design. Elevator smelled like grease bad. The toilet leaked everytime we flushed. N breakfast open at 7am, that is stupid.
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.